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Description

AVAILABLE TO COMCAST BUSINESS CUSTOMERS

Access your Comcast Business account anytime and anywhere with the Comcast Business App—an innovative, all-in-one tool designed with your business in mind. With streamlined navigation and an intuitive layout, the Comcast Business App makes it easier than ever to manage your account on the go, right from your mobile device.

With the Comcast Business App, you can*:

• Manage your account details
• View upcoming service appointments
• Pay your bill, view past invoices, and manage your payment methods
• Enroll in Auto Pay and Paperless Billing
• Manage WiFi networks, hotspots, and more
• Set up notifications for billing and service requests
• Stay up-to-date on your service status
• View your TV channel lineup
• Forward calls to your home, mobile phone, or colleagues with Call Forwarding
• Troubleshoot technical issues in a few easy steps
• Access Comcast Business Support

Comcast Business Voice Mobility, Business VoiceEdge®, and Business VoiceEdge Select™ customers can also**:

• Easily host a conference call for up to 50 participants (Business VoiceEdge® customers only)
• View recent calls, listen to and manage voicemail, and customize greetings
• Make outgoing calls through the app to display your business phone number on caller IDs
• Quickly transfer calls to colleagues or third parties
• Forward calls to your home, mobile phone, or colleagues with Call Forwarding
• Quickly move active calls to your Be Anywhere devices and desk phones
• Select the phones that will ring on inbound calls by managing Be Anywhere devices
• Easily manage security settings

*Features are available to Business Internet, Business TV, Business Voice, Business Voice Mobility, and/or Business VoiceEdge Select™ customers. Features will vary depending on your services.

**Features are available to Business Voice Mobility, Business VoiceEdge Select™, and/or Business VoiceEdge® customers. Features will vary depending on your services.

You can submit feedback to [email protected]

Version 4.8.2

The Billing Details page of the Comcast Business App has been redesigned to help make it easier for customers to manage and pay their bills. The Billing Details page now includes summaries of the current and last 12 billing cycles, plus the ability to filter the last 12 months of transactions by credits, payments, or charges.
Additionally, we have introduced an enhanced voicemail interface. Customers with Voice services may now select multiple voicemails at once to delete or mark as read or unread.

Ratings and Reviews

4.3 out of 5

17.3K Ratings

App Issues

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....
*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to [email protected] so that we may help you directly? Thank you for your patience in this matter.

The utmost deceitful app and company I have ever seen

The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.

Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at [email protected] with details related to the issue so we can work toward a solution.

Doesn’t ring on mobile phone, can’t call as if at the office

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.

Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

Hello AfterHoursTech -- Regarding Issue #1, tap BeAnywhere and add your mobile phone (or any phone you choose) to your BeAnywhere phone group. Save the new phone and highlight it to select it as the phone to ring by tapping 'Save Phones.' Inbound calls will ring on the phone you selected. Regarding Issue #2, use the dial pad to enter the phone number you wish to call and tap the green phone icon. On the next screen, select any phone from your BeAnywhere phone group for the call to be placed from. If you have questions, feel free to contact [email protected]

The developer, Comcast Cable Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Comcast Cable Communications Management, LLC

Size
140.2 MB

Category
Business

Compatibility
iPhone
Requires iOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.

Age Rating
4+

Copyright
© 2020 Comcast Cable Communications. All rights reserved.

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/comcast-business/id668736626

Comcast Business - Innovation of the Year

Gold Stevie Award Winner 2021, Click to Enter The 2022 American Business Awards

Company: Comcast Business, Philadelphia, PA
Entry Submitted By: Finn Partners
Company Description: Comcast Business offers Ethernet, Internet, WiFi, Voice, TV and Managed Enterprise Solutions to help organizations of all sizes transform their business. Powered by an advanced network, and backed by 24/7 customer support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. Comcast Business is the nation’s largest cable provider to small and mid-size businesses.
Nomination Category: Company / Organization Categories
Nomination Sub Category: Innovation of the Year - Business Products Industries

Comcast Business’ award-winning voice-over-IP (VoIP) offering, Comcast Business VoiceEdge, is a cloud-based, hosted voice and unified communications (UC) solution. Comcast Business VoiceEdge eliminates the need for expensive on-site private branch exchange (PBX) equipment while providing a high-quality, cost-effective scalable solution that increases employee productivity and communications.

Comcast Business VoiceEdge delivers a full suite of UC features and high definition (HD) voice quality, with the option of being supported by the largest private VoIP network in the country or using your own connectivity. The solution streamlines the management of communications services across multiple locations, helping today's multi-site organizations and mobile workforces communicate more efficiently.

The Comcast Business App puts a user's business phone system in the palm of their hands to manage voice communications from any device, desktop, laptop, tablet or smartphone. Users can seamlessly operate an audio conference, including sharing the link, starting the meeting, and managing the participants. Additionally, users can move an active phone call from their desk phone to mobile phone, check their business voicemail, access their company directory, and make outbound calls showing their business number.

Comcast Business VoiceEdge has been recognized by IDC in its 2021 Marketscape Worldwide UCaaS Service Providers Assessment as an SMB Leader and Enterprise Major Player. Previously, VoiceEdge has been recognized as a Gold winner for the American Business Awards’ Collaboration /Telecommunications Service categories in 2019 and 2020, and a Silver and Bronze winner for Innovation of the Year and Telecommunications Products in 2020. In 2019, VoiceEdge was also awarded the TMCNet UC Product of the Year Award, Gold American Business Award for Telecommunications Services, and a finalist for Light Reading’s Leading Light Most Innovative Business Cloud Service.

Since 2019, Comcast Business has added enhancements to the Business VoiceEdge solution, which include:
-Updated Desktop App provides access to unified communications features like softphone, readable voicemail, and screen sharing
-Bring Your Own Connectivity where customers can bring their own network connectivity
-Virtual Customer Training includes public and private sessions, and on-demand training available 24/7
-Updated Admin Portal where customers can design simple call flows and perform user management
-VoiceEdge Conferencing simplifies how conference calls are initiated, joined and managed with just one click.
-New Equipment includes new desktop and conference phones. Customers are able to purchase a softphone only seat, eliminating the need for physical phone equipment
-Access via “My Account” Mobile App allows administrators and end-users to establish enterprise or location features like Auto Attendant, Hunt Groups and Call Queues, as well as manage personal settings like Call Anywhere, Call Forwarding, and Do Not Disturb based on role

As businesses look to support the expanding remote and mobile workforce, Comcast Business VoiceEdge allows users to seamlessly operate their business phone system from anywhere, at any time.

Comcast Business also continuously adds new partner applications and features to make operations even easier -- including click-to-call convenience from the Google Chrome™ browser, which allows users to launch calls conveniently from their Chrome browser. Users can also launch Business VoiceEdge functionality through simple commands like “Alexa, launch my audio conference” on Comcast Business VoiceEdge. Additionally, Alexa commands function with the Comcast Business skill using Alexa enabled devices.

The latest IDC MarketScape report states, “By adding VoiceEdge Select to the Comcast UCaaS portfolio in 2018, Comcast Business has established itself as a one-stop shop for SMB communications and collaboration needs.”

A few customer testimonials include:
- “We sought to improve our ability to function as a borderless office allowing us to be more accessible to others. By working with Comcast Business, we’ve been able to create and train our employees on a next-generation phone system that has helped us reimagine the way we serve our customers.” - IT Manager of Financial Services
- “Business is a bit different right now. We’ve had to rely on managing day-to-day operations from home. Our Comcast Business phone service has been instrumental during this time, allowing us to keep in touch with our customers seamlessly through the VoiceEdge app..."- Marina Manager

The attachments and supporting materials include relevant and recent case studies to demonstrate how Comcast Business VoiceEdge is transforming businesses large and small, sales materials and the website to provide a summary of the solution’s features, and a list of all the new features that were made available in 2020.

Sours: https://stevieawards.com/aba/comcast-business-innovation-year
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Comcast Business

AVAILABLE TO COMCAST BUSINESS CUSTOMERS

Access your Comcast Business account anytime and anywhere with the Comcast Business App—an innovative, all-in-one tool designed with your business in mind. With streamlined navigation and an intuitive layout, the Comcast Business App makes it easier than ever to manage your account on the go, right from your mobile device.

With the Comcast Business App, you can*:

• Manage your account details
• View upcoming service appointments
• Pay your bill, view past invoices, and manage your payment methods
• Enroll in Auto Pay and Paperless Billing
• Manage WiFi networks, hotspots, and more
• Set up notifications for billing and service requests
• Stay up-to-date on your service status
• View your TV channel lineup
• Forward calls to your home, mobile phone, or colleagues with Call Forwarding
• Troubleshoot technical issues in a few easy steps
• Access Comcast Business Support

Comcast Business Voice Mobility, Business VoiceEdge®, and Business VoiceEdge Select™ customers can also**:

• Easily host a conference call for up to 50 participants (Business VoiceEdge® customers only)
• View recent calls, listen to and manage voicemail, and customize greetings
• Make outgoing calls through the app to display your business phone number on caller IDs
• Quickly transfer calls to colleagues or third parties
• Forward calls to your home, mobile phone, or colleagues with Call Forwarding
• Quickly move active calls to your Be Anywhere devices and desk phones
• Select the phones that will ring on inbound calls by managing Be Anywhere devices
• Easily manage security settings

*Features are available to Business Internet, Business TV, Business Voice, Business Voice Mobility, and/or Business VoiceEdge Select™ customers. Features will vary depending on your services.

**Features are available to Business Voice Mobility, Business VoiceEdge Select™, and/or Business VoiceEdge® customers. Features will vary depending on your services.

Sours: https://play.google.com/
Comcast Business Mobile App

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Comcast be anywhere

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