Windows update frozen

Windows update frozen DEFAULT

I would restart.
Let us know what happened.

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Hi Tasneem. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I would let it go overnight to see if it finishes. If not force shutdown by holding in power button. I'll give steps for all possible results:

If the Updates roll back, manually Update to the latest version by installing the Media Creation Tool from this link choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. This will save your files and apps while bringing you up to the latest version by the most stable method. It will also bring all of your Updates current and solve most problems since it reinstalls Windows.

If you have the latest version, I'll give you everything possible for fixing failed Windows Updates, so that at least something will work before you work through them all:

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: Try running that first.

2) If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then

3) You can also install the Updates manually that fail to install which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog:

4) If they continue to fail and interfere, then you can block them using one of these methods:


Here are steps to recover from failed Updates or Version Update install which causes Windows to fail to start or function. If any steps won't work then report back and move on to the next. At least one step will always work, leading up to if necessary doing an automated Reset or a gold standard Clean Install:

1) Try whichever method works in this tutorial link to get into Advanced Startup Options to run System Restore or Uninstall Updates button, or if this is a version update Go Back to Old Version:

Easiest is to restart or force shutdown the PC 3 times to force it into Repair Mode.

If you are able to access System Restore or Go Back and it fails, skip to step 3.

2) If necessary borrow another PC and follow the steps in the middle of this download page to create bootable installation media to access the repair options if not accessible by any other method: The bootable media is also the only method that doesn't require the password if you're stuck on that.

Boot media by powering up the PC while pressing the BIOS Boot Menu Key:

You may need to enter BIOS/UEFI Setup to turn off Fast Boot if it won't allow the Boot Menu key to interrupt starting Windows:

Choose UEFI version of media if offered, browse to second screen to Repair Your Computer link.

3) Choose Advanced Troubleshoot options to run System Restore, or if this was a version Update choose More Options to Go Back to Old Version.

If it rolls back then you can hide the Windows Updates and Version Upgrade responsible until they mature by installing and running immediately the Hide Updates tool:

There is a new option after Version 1809 to roll back Windows Updates from the Repair Mode in Option Four here:

If this fails try a Startup Repair, or go back to Troubleshoot Options on the previous screen to Reset your PC which will save your files while reinstalling Windows.

4) If that fails you can use the booted media created in Step 2 to Clean Install the latest version which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: The link compiles the best possible install of Windows 10 that will stay that way as long as you stick with the tools and methods given.

There is a step to rescue files from the same bootable media:

Make sure during the booted install to follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

The media provided for the Clean Install is latest and normally the problems go away with the Clean Install, however if they don't you can find earlier version media to use here:
Burn to DVD or create bootable 8+gb flash stick installer using this tool installed to Windows:

Then once you're back in Windows 10, you can block the problem Update using one of these methods:

For Version Updates the most stable method to install is using the media as shown in these steps for overcoming Version Upgrade problems:

Good news, Microsoft is giving back to users more control over Updates as announced recently here:

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.


Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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  • for devices only openable powershell INSTALLING do not work
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The “Getting Windows ready, Don’t turn off your computer” message appears while Windows is installing updates. Windows will normally finish the installation process if you give it time—but, if it’s been hours, you may just need to restart your PC.

Unfortunately, it’s normal to wait a while for Windows to update, and this wastes an immense amount of time. Microsoft says there are about 700 million Windows 10 devices and that the April 2018 Update will take 10 to 30 minutes to install. So, assuming an average of 20 minutes for 700 million computers, that’s over 26,000 years of humanity’s collective time wasted waiting for Windows 10 to install a single update.

What Happens If You Restart Your PC?

The update installation process will fail if you restart your PC during this process. But how badly will it fail? Will it cause problems with your computer? To find out exactly what happens, we ran some tests.

First, we told Windows to install a standard update from Windows Update. We forcibly restarted our PC while the “Getting Windows ready. Don’t turn off your computer” message appeared on the screen. The PC restarted and we quickly saw the normal sign-in screen.

After we signed in, Windows displayed a “We couldn’t finish installing updates” notification. The update installation had failed, but Windows was still working properly. Windows will just try installing the update later.

Second, we restarted our PC while the screen said “Working on updates, 27% complete, Don’t turn off your computer.”

Windows restarted normally and we saw a message saying “We couldn’t complete the updates, Undoing changes, Don’t turn off your computer.” After the process was complete, Windows booted normally and everything worked as expected.

We also tested this process while installing a major Windows 10 update, going from the Fall Creators Update to the April 2018 Update. We rebooted our computer when the message “Configuring update for Windows 10, 10% complete, Do not turn off your computer” appeared on our screen.

After the computer restarted, we saw a simple “Please wait” message, and then the sign-in screen appeared normally. Once again, we saw the “We couldn’t finish installing updates” notification.

Finally, we tried restarting the PC when it said “Working on updates 48%, Don’t turn off your PC. This will take a while.” A “Restoring your previous version of Windows…” message appeared as Windows rolled back the update, and our PC booted and worked normally afterwards.

In every test, turning off the computer didn’t cause any problems. Windows just decided to stop updating and roll back any files that were updated. Windows does insist on re-downloading the update before trying to install it again, just in case there was a problem with the download. The updates then installed normally afterwards.

How Long Should You Wait?

Be patient and give Windows some time to finish installing updates if this message appears on your screen. Depending on how big an update Windows has to install and how slow your computer and its internal storage are, this process could take a while to complete.

It’s common for this message to appear on your screen for up to five minutes. However, if this message has appeared on your screen for a long time, you may need to restart your PC. We recommend waiting two hours, just in case Windows is doing a lot of work. Windows may just need some time to finish the process, especially if it’s a big update and your hard drive is slow and full.

If you see a percentage number on your screen and it’s increasing, leave Windows alone as long as it appears to be making progress. If the percentage appears stuck on a particular number for a long time, the update process may be stuck. However, it’s normal for Windows to appear “stuck” at a particular point for a long time before speeding through the rest of the installation process, so don’t be too impatient.

Yes, You Should Turn Off Your Computer If It Gets Stuck Here

As we’ve shown above, restarting your PC should be safe. After you reboot, Windows will stop trying to install the update, undo any changes, and go to your sign-in screen. Windows will try reinstalling the update again later, and it should hopefully work the second time. This shouldn’t be necessary, but Windows has bugs, and sometimes you have to restart your PC to fix them. This is true even when Windows is telling you not to turn off your computer.

To turn off your PC at this screen—whether it’s a desktop, laptop, tablet—just long-press the power button. Hold it down for about ten seconds. This performs a hard shut down. Wait a few seconds, and then turn your PC back on. Performing a hard shut down is never ideal, but it may be your only option in cases like this.

Warning: While we’ve successfully tested this process, there are no guarantees that your Windows operating system will work properly after you perform a hard shut down. However, if the update process is actually frozen, performing a hard shut down is the only thing you can do. We recommend always having backups of your important personal files, just in case.

RELATED:What's the Best Way to Back Up My Computer?

How to Repair Windows If It’s Not Working Properly

Simply restarting your computer should fix the problem. However, if your PC still doesn’t start properly, you have another system problem. Restarting your computer may not have even caused the problem—your computer may have gotten stuck at the “Getting Windows ready” message because the Windows operating system already had an error.

You can often use the Startup Repair tool to fix Windows. An advanced boot options menu is supposed to appear when Windows doesn’t boot properly. Select Troubleshoot > Advanced Options > Startup Repair if you see an advanced boot options menu. If the menu doesn’t appear, you can create Windows 10 installation media, boot from it, and then select the “Repair your computer” option.

If even Startup Repair won’t fix your problem, you may need to use the “Reset this PC” feature or even reinstall Windows to get a fresh, functioning operating system.

If you can boot into Windows, but it doesn’t seem to be running properly, you can also try repairing corrupted system files with the System File Checker (SFC) command instead of reinstalling Windows. You can also try running System Restore to get your operating system back to a known-good state.

If your computer doesn’t perform well even after you reinstall Windows, you probably have a hardware problem instead of a software problem.

RELATED:How to Fix Startup Problems with the Windows Startup Repair Tool

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For the most part, Windows Update works silently in the background. It downloads updates automatically, installs the ones it can, and saves others to install when you restart Windows. But sometimes it breaks and stops working. Here’s how to fix Windows Update when it gets stuck or frozen.

  1. Try running the Windows Update Troubleshooter, which you can search for in the Start menu.
  2. If that doesn’t help, you can try deleting Windows Update’s cache by booting into Safe Mode, stopping the wuauserv service, and deleting the files in C:\Windows\SoftwareDistribution.
  3. If all else fails, download updates manually using the WSUS Offline Update tool.

This can happen on Windows 7, 8, or 10, but it’s become especially common with Windows 7. Sometimes updates will error out, or sometimes Windows Update may just get stuck “searching for updates” forever. Here’s how to fix Windows Update

Remember: Windows updates are important. No matter what troubles you’re having, we recommend keeping automatic updates turned on—it’s one of the best ways to keep yourself safe from ransomware and other threats. If you turn automatic updates off, you are leaving yourself vulnerable to new attacks.

Fix Windows Update with a Troubleshooter

Windows includes a built-in troubleshooter that may be able to help fix a stuck update. It’s the easiest method to try, so go ahead and run it first. The troubleshooter performs three actions:

  1. It shuts down Windows Update Services.
  2. It renames the folder to , essentially clearing the Windows Update download cache so that it can start over.
  3. It restarts the Windows Update Services.

This troubleshooter is available on Windows 7, 8, and 10. You’ll find it in the same place on all modern versions of Windows.

To run the troubleshooter, hit Start, search for “troubleshooting,” and then run the selection that search comes up with.

In the Control Panel list of troubleshooters, in the “System and Security” section, click “Fix problems with Windows Update.”

In the Windows Update troubleshooting window, click “Advanced.”

In the advanced settings, make sure that the “Apply repairs automatically” check box is enabled, click “Run as administrator” and then click Next. Giving the tool administrative privileges helps ensure that it can delete files in the download cache.

The troubleshooter works through its process and then lets you know whether it could identify and fix the problem. Most of the time, the troubleshooter can successfully remove a stuck update from the queue. Go ahead and try running Windows Update again. Even if the troubleshooter says it couldn’t identify the problem, it’s possible that the actions of starting and stopping the service and clearing out the cache did the trick.

Fix Windows Update by Deleting Its Cache Manually

If you’re still having trouble after running the troubleshooter (or if you’re the type that just likes to do things yourself), performing the same actions manually may help where the troubleshooter didn’t. We’re also going to add the extra step of booting into Safe Mode first, just to make sure that Windows can really let go of that cache of Windows Update downloads.

RELATED:How to Boot Into Safe Mode on Windows 10 or 8 (The Easy Way)

Start off by booting Windows into Safe Mode. On Windows 7, restart your computer and press the “F8” key on your computer while it boots to access the boot options menu, where you’ll find a “Safe Mode” option. On Windows 8 and 10, hold down the Shift key as you click the “Restart” option in Windows and navigate to Troubleshoot > Advanced Options > Windows Startup Settings > Restart > Safe Mode.

It’s a little more cumbersome than it used to be on the latest versions of Windows, but it’s still reasonably straightforward. Of course, if you want, you could also take some time to add Safe Mode to the Windows boot menu to make it easier in the future.

When you’ve booted into Safe Mode, the next step is to stop the Windows Update service, and the easiest way to do that is with the Command Prompt. To launch the Command Prompt in Windows 7, open the Start menu, search for “Command Prompt”, and launch the Command Prompt shortcut. You’ll also find it under Start > All Programs > Accessories > Command Prompt. In Windows 8 or 10, you can right-click the Start menu (or press Windows+X), choose “Command Prompt (Admin)” and then click Yes to allow it to run with administrative privileges.

At the Command Prompt, type the following command and then hit Enter to stop the Windows Update service. Go ahead and leave the Command Prompt window open.

net stop wuauserv

Next, open a File Explorer window and navigate to . Delete all the files in the folder. Don’t worry. There’s nothing vital here. Windows Update will recreate what it needs the next time you run it.

Now, you’ll restart the Windows Update service. Return to the Command Prompt window, type the following, and hit Enter:

net start wuauserv

When the service has restarted, you can close Command Prompt and restart Windows into normal mode. Give Windows Update another try and see if your problem has been fixed.

Windows 7: Update the Windows Update Service

RELATED:Where to Download Windows 10, 8.1, and 7 ISOs Legally

If you’re installing Windows 7 from scratch, you’ll notice that Windows Update will take a very long time while checking for updates. This can also occur if you haven’t checked for updates in a while, even if you installed your Windows 7 system long ago. This occurs even if you install Windows 7 from a disc or USB drive with Service Pack 1 integrated, which you should. Microsoft’s official Windows 7 installation media downloads includes SP1.

Microsoft has now provided official instructions about how to fix this problem. According to Microsoft, this problem occurs because Windows Update itself needs an update, creating a bit of a catch-22. If the latest updates to Windows Update are installed, the process should work better.

Here are Microsoft’s official instructions for fixing the problem.

First, open Windows Update. Head to Control Panel > System and Security > Windows Update. Click the “Change Settings” link in the sidebar. Select “Never Check For Updates (Not Recommended)” in the dropdown box and then click “OK”.

Reboot your computer after you change this setting.

RELATED:How Do I Know if I’m Running 32-bit or 64-bit Windows?

After the computer restarts, you’ll need to manually download and install two updates for Windows 7. You’ll need to check whether you’re running a 32-bit version of Windows or a 64-bit version and download the appropriate updates for your PC.

For 64-bit editions of Windows 7, download these updates:

For 32-bit editions of Windows 7:, download these updates:

Double-click the “KB3020369” update to install it first.

After the first update finishes installing, double-click the “KB3172605” update to install it second. You’ll be asked to restart the computer as part of the installation process. After it restarts, Microsoft says you should wait ten to twelve minutes to allow the process to finish.

When you’re done–remember to wait ten to twelve minutes after restarting–head back to the Windows Update dialog at Control Panel > System and Security > Windows Update. Click “Change Settings” and set it back to Automatic (or choose your desired setting).

Click “Check for Updates” to have Windows check for and install updates. According to Microsoft, this should have fixed your problems and Windows Update should now work normally without any long delays.

Windows 7: Get the Convenience Rollup

RELATED:How to Update Windows 7 All at Once with Microsoft's Convenience Rollup

Microsoft has also produced a “convenience rollup” for Windows 7. This is essentially Windows 7 Service Pack 2 in all but name. It bundles together a large number of updates that would take a very long time to install normally. This package includes updates released from February 2011 all the way to May 16, 2016.

To speed up the updating of a new Windows 7 system, download the convenience rollup and install it rather than waiting for Windows Update. Unfortunately, Microsoft doesn’t offer the update rollup through Windows Update–you have to go out of your way to get it. But it’s easy enough to install if you know it exists and know you have to go looking for it after you install Windows 7.

There will be much fewer updates to install via Windows Update after you install this, so the process should be much faster. Check out our instructions on installing the Conveniene Rollup here.

Windows 7, 8, or 10: Download Updates Manually WSUS Offline Update

If none of the official solutions fixed your problem, we have another solution that’s worked for us in the past. It’s a third-party tool called WSUS Offline Update.

This tool will download available Windows Update packages from Microsoft and install them. Run it once, have it download those updates and install them, and Windows Update should work normally afterwards. This has worked for us in the past when none of the other solutions did.

Download WSUS Offline Update, extract it to a folder, and run the UpdateGenerator.exe application.

Select the version of Windows you’re using–“x64 Global” if you’re using a 64-bit edition or “x86 Global” if you’re using a 32-bit edition. After you do, click “Start” and WSUS Offline Update will download updates.

Wait for the updates download. If it’s a fresh install of Windows 7, there will be a lot of updates, so this may take quite a while. It depends on the speed of your Internet connection and how fast Microsoft’s download servers are for you.

After the updates are done downloading, open the “client” folder in the WSUS Offline folder and run the UpdateInstaller.exe application.

Click “Start” to install the downloaded updates. After the tool finishes installing the updates, Windows Update should work normally again.

This should hopefully become a bit easier in the future. In October 2016, Microsoft announced that it was making changes to the way Windows 7 and 8.1 are “serviced”, or updated. Microsoft plans to release fewer small updates and more bundles of large updates. It will also begin combining previous updates into a monthly update rollup. This will mean fewer individual updates to install, and updating newly installed Windows 7 systems should become faster over time.

What If You Turn Off Your PC During An Update?

How to fix a stuck Windows update

Found a Windows 10 update is stuck? Thankfully, a stuck Windows 10 update isn’t the worst thing in the world. In fact, it’s not entirely unavoidable. With so many hardware and software configurations out there, there's always the chance that some unexpected problem will crop up.

Operating system updates can be a real chore, and you might not care for them. But like taxes and car MOTs, they are a necessary evil, essential for a happy and peaceful computing life. They keep you protected by squashing nasty bugs, and your OS running as smoothly as possible.

Still, installing a new update won’t always run smoothly. Even with Microsoft trying to make the process as pain-free as possible in recent versions of Windows, getting a Windows 10 update stuck may still happen to you. When it does, you’ll be happy to know that there’s almost always a fix.

So don’t panic and read on. We've got you covered. Here are a few fixes when you end up with a Windows 10 update that’s stuck.

How to fix a stuck Windows update

  1. Make sure the updates really are stuck
  2. Turn it off and on again
  3. Check the Windows Update utility
  4. Run Microsoft's troubleshooter program
  5. Launch Windows in Safe Mode
  6. Go back in time with System Restore
  7. Delete the Windows Update file cache yourself
  8. Launch a thorough virus scan 
  9. Run a full Windows reset

1. Make sure the updates really are stuck

We're going to cover a lot of ground here for several versions of Windows and a variety of 'stuck' scenarios, so you may have to tweak some of these steps to suit your situation and software.

The first point to make is that interfering with updates that aren't actually stuck can cause a host of problems, so you want to make sure they really are stuck.

If you've got the time, and the patience, we'd recommend waiting a couple of hours, especially with slower machines – go and cut the grass or watch a movie. It may seem extreme, but you don't want to start meddling with these fundamental processes unless you really have to.

2. Turn it off and on again

Do you know why "have you tried turning it off and on again" is such an IT support cliché? Because it so often works. There's no magic trick to this – it simply clears out your computer's temporary memory (including any stalled files or processes), and lets Windows start again from scratch with everything on the system.

If your updates are stuck in the background while you still have access to Windows, you can restart as normal; if they're stuck before or after the OS loads, you're going to have to hold down the power button and do a hard reset. This can cause issues itself, so make sure your updates definitely aren't progressing at all.

3. Check the Windows Update utility

In Windows 10 you can find the Windows Update page by launching the Settings app from the Start menu and clicking Update & Security – if there's something wrong and Windows knows what it is then you should find details here. Sometimes you'll just get a message telling you to try the update again at a different time.

If you click 'Advanced options' and then 'View your update history', you can see recently installed updates that were successful, and uninstall some or all of them – again, this can be a handy troubleshooting option. Windows 10 has actually streamlined the update process, so you should be seeing fewer errors.

4. Run Microsoft's troubleshooter program

Microsoft feels your pain: it knows the update process can cause problems every now and again, which is why it's developed a troubleshooter program specifically for it – search the old Control Panel for "troubleshooting", then select 'Fix problems with Windows Update' from the list on-screen.

The link should be available in Windows 7 and 8 too, but if not you can get at it on the web as well. That said, if you haven't yet upgraded to Microsoft's latest and greatest operating system then it's probably still worth your while, as it's more than likely to solve your update problems at the same time.

5. Launch Windows in Safe Mode

Safe Mode is like a restart with extras – only the very basic apps and code that Windows needs to run are loaded into memory, so there's even less chance of a rogue, damaged file interfering with the update. In Windows 10, hold down the Shift key then choose Power and Restart from the Windows sign-in screen.

On the next screen you see pick Troubleshoot, Advanced Options, Startup Settings and Restart, and you should then see the Safe Mode option appear: try running through the update process again if you can. A quick search online will give you Safe Mode instructions for older versions of Windows.

6. Go back in time with System Restore

System Restore has been helpful for solving Windows problems for many a year now, but it happens to be quite well hidden in Windows 10. Go to Control Panel, System, System Protection and then click System Restore. Go through the wizard, then choose 'Show more restore points' to see all your available options.

Pick a time and date, then complete the wizard to go back to how Windows was configured at that point (and hopefully solve your update issues at the same time). The process doesn't affect your personal files or programs, but it may not be available to you depending on how Windows was originally set up.

7. Delete the Windows Update file cache yourself, part 1

If Windows' own troubleshooter doesn't work (see step 4) then you can try and carry out the same process yourself manually: stopping the Windows Update service, deleting the temporary files it's created, then starting Windows Update again. It's a little more involved, but it's not difficult to do.

First, boot up into Safe Mode (see step 5), then access to the command prompt, the most basic of Windows interfaces: right-click on the Start menu, choose Command Prompt (Admin), and a text box should appear. Type "net stop wuauserv" and hit Enter, then follow that with "net stop bits" and hit Enter again.

8. Delete the Windows Update file cache yourself, part 2

Back in Windows proper, navigate to the C:\ Windows\ SoftwareDistribution folder, and delete everything you find therein. You're not going to break anything by doing this – these are just temporary files Windows creates so it knows where it's up to, and Windows Update will create them again from scratch.

With that done, go back to your command prompt window and type "net start wuauserv" (Enter) then "net start bits" (Enter) to get Windows Update and its related background services up and running again; hopefully this trick should be enough to kick-start the update that was previously stuck.

9. Launch a thorough virus scan

One of the more obscure reasons why a Windows update might not be installing is because a virus or some kind of spyware is blocking it: malicious apps like these can often be squashed by Windows security updates, which is why they try and stop the latest patches from being installed on your machine.

Try running a full and thorough virus scan using whatever security software you have installed (you do have some installed, right?). If you think your antivirus software has also been compromised you can download some on-demand scanners, like this one from Microsoft or this one from Dr. Web.

10. Run a full Windows reset

Restoring key Windows files and OS options is a lot easier than it used to be, and 'resetting' Windows 10 basically means putting all the system files back to their factory state without touching your personal files along the way (although you can choose to wipe your drive completely if you want).

You can find the option via the Recovery tab on the Update & Security page in the Settings app – note that third-party apps are removed too, so these will need installing again. Windows 8 offers both 'refresh' and 'reset' options, while on Windows 7 the reset option will typically have been provided by the PC's manufacturer.

Dave is a freelance tech journalist who has been writing about gadgets, apps and the web for more than two decades. On TechRadar you'll find him covering news, features and reviews, particularly for phones, tablets and wearables.


Update frozen windows

Windows Update Stuck or Frozen? Check the Fix Out!

If you also find that you Windows Update stuck at a certain number, 0% or any other figure, when downloading updates and freezes there, this post will help you solve the problem quickly and easily by yourself. Before you make any moves, make sure that your Windows Update is actually stucksince some of the update patches could take minutes or hours or more to configure or install. If nothing happens on your PC screen for more than 3 hours or more, and you cannot see the hard drive activity light, then your update is stuck. There are many unclear reasons why this problem is happening, therefore, there are different solutions to tackle this issue. We will be introducing one of the most useful methods: restart your Windows Update services. The detailed instructions are as follows.  1) On  your keyboard, press Windows logo keyand Xat the same time, then choose Command Prompt (Admin)from the list of choice.  Click Yesat the prompted administrative permission.  2) Type in net stop wuauservand hit Enter. Wait for the process to finish. Then type in net stop bitsand hit Enter. Wait for the process to finish.  3) Navigate to C:\Windows\SoftwareDistrubution folder. Delete all the files and folders inside by pressing Ctrl + Aand hit Deletekey. 

If some of the files refuse to be deleted, you need to restart your computer. After restart, repeat step 1) and 2), then delete the files again.  4) After emptying the SoftwareDistributionfolder, restart your computer.  5) On your keyboard, press Windows keyand Xat the same time, then choose Command Prompt (Admin)from the list of choice.  Hit Yesat the prompted administrative permission.  6) Enter net start wuauservand hit Enter. Wait for the process to finish. Then enter net start bitsand hit Enter. Wait for the process to finish.  7) Launch your Windows Updateagain to see if the update goes all well now. When the update completes, it is suggested that you restart your PC to complete the process. 


When the update finishes, you may need to update all available device drivers in your PC.  If you don’t have the time, patience or computer skills to update all drivers manually, you can do it automatically with Driver Easy.Driver Easywill automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.  You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks: 1) Download and install Driver Easy.2) Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers. 

3) Click the Update button next to the driver you need to automatically download and install the correct version of this driver (you can do this with the FREE version). Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

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How to fix Failure Configuring Windows Updates stuck at 35%


Hello there,

I think the “Windows Updates Stuck at 100” situation shows you the following message:“Working on update 100% complete. Don’t turn off your PC. This will take a while.”
There are many reasons for the issue, but in most cases, it is caused by conflicts with software or drivers.

Method A
Check if there is a lack of free space situation in your C drive. If so, clean up your C drive, make sure it has at least 8GB of space.

Or you can also prepare a blank USB flash drive with at least 8GB of space, create a bootable installation media and start setup from the ISO file.
To do so, click DOWNLOAD TOOL NOW button and follow the instruction of Using the tool to create installation media (USB flash drive or DVD)
Note: Backup your system and profile at first

Method B
Check your driver in device manager to see if anything not working.
Update all your driver.

Method C Other update Issue
Maybe there was another update stuck before you install this upgrade.
Firstly you can go check your update history:
Settings > Update & Security > Windows Update > View update history

Referring to update issue,you have these following ways:
1. Windows update troubleshooter
Settings > Update & Security > Troubleshoot > Windows Update > Run the troubleshooter.

2.Reset windows update components
Open a command prompt with Administrative Privileges, run the following:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

Open File Explorer go to the C:\Windows\SoftwareDistribution\Download folder.
Press CTRL+A and press Delete to remove all files and folders.
Go to C:\Windows\SoftwareDistribution\DataStore
Press CTRL+A and press Delete to remove all files and folders.

Back to the command prompt to restart all the services

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

3.Using CHECK FOR UPDATES helps you to automatically install the demand updates.

Method D Clean Boot
You can try to remove any external device connected to PC and make sure you also disconnect any device connected via USB like pen drives, mouse or keyboard, portable hard disk, etc.
Once you have successfully removed any USB peripherals, try to update the Windows again and check if the issue has been fixed or not.

Performing a Clean Boot can help you start Windows through a minimal set of drivers and startup programs, which can avoid software conflicts while installing Windows updates. In order to perform a clean boot, you need to do:

Step 1: Type msconfig in the Run box(pressing the Windows +R keys), and press Enter.
Step 2: Then go to the Services tab. Check the Hide All Microsoft Services box.
Step 3: Now, click the Disable all button, and click Apply to save the change.
Step 4: Navigate to the Startup tab and click Open Task Manager.
Step 5: In the Task Manager tab, select the first enabled application and click Disable. Here you need to disable all enabled applications one by one. After disabling all programs, close Task Manager and click OK.
Afterward, you can restart the computer to update Windows again.

Best Regards,
Samson Peng


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For the most part, Windows updates happen silently in the background, only installing after a prompt or when you shut down your PC. However, there are occasions when the update system needs a helping hand. If your Windows update runs into an error, you aren’t alone. This setback has been a widespread issue for the OS since Microsoft dropped their quality assurance team and relied on users through preview builds, feedback, and more.

How to Fix Windows 10 Update If It Freezes or Becomes Stuck

Perhaps your Windows 10 downloaded half of the update before deciding it doesn’t want to stay connected to the server. Other times, the OS fancies doing its own thing for a while, slowing your eagerly awaited update to a crawl. Other than those two situations, the OS may run into an installation bug or data problem that stops it in its tracks.

If Windows Update freezes or gets stuck, there are several steps to try. Here’s the process—in order of importance.


Step 1: Run Windows Update Troubleshooter

The first step is the safest way to resolve Windows 10 Update issues. The process will automatically scan for and detect problems within your system, which can take a few minutes to complete.

  1. Open the Start menu and click on Settings. Windows Settings widget
  2. Next, click on Update & Security. Windows 10 Settings Menu - 3
  3. Then, click on Troubleshoot and then Additional troubleshooters. Windows 10 Troubleshoot Menu
  4. From there, choose Windows Update and then Run the troubleshooter.

The troubleshooter should hopefully clear up the problems causing Windows Update to get stuck.

Step 2: Delete Files in Software Distribution

If the troubleshooter does not resolve the update problem, it’s time to interact with your computer’s system settings. It shouldn’t cause any damage to your PC. You’ll only delete temporary Windows Update files, but it is recommended that you set up a System Restore point before going any further.

  1. Open the Start menu, type cmd into the Search box, then Command Prompt and choose Run as Administrator.Windows 10 Start Menu - 2
  2. Next, stop Windows Update Service and Background Intelligent Transfer Service. There are two commands you’ll need to type into the command prompt:

Press Enter after you type each one. This will turn off the Windows Update Service and Background Intelligent Transfer Service.

Winx Windows

3. Next, you’ll need to delete the files in the C:WindowsSoftwareDistribution folder. Select all files, then press Delete. If the files can’t be deleted because they’re in use, you’ll need to restart your PC. Turn off the two Windows Update services and then try to delete the files again.

Windows software distribution

4. Once the folder has been emptied, either restart your computer or manually turn on the Windows Update services. To do this, bring up the command prompt (admin) and type:

5. Now, run Windows Update and you’ll find that your PC needs to download a number of updates, which can take up to a few hours, depending on your system and connection.

windows updating

Once the updates have all been installed, Windows will schedule a restart time, although you can always restart immediately.

Step 3: Make a Quick-Fix Batch File

The following fix is a convenient way to execute several commands in one swoop. The script’s success level is subject to Windows changes through previous updates and the current condition of your OS. It may or may not work for you. Use it at your own risk!

The batch file (shown below) does the following, in exact order:

  1. Change the attributes of “system 32catroot” folder and the files within it
  2. Stops the Windows Update Service (wuauserv), Cryptographic services (CryptServ), and Background Intelligent Transfer Service (BITS)
  3. Rename the “system 32catroot” folder to “system32catroot.old”
  4. Rename the temporary Windows Update files folder “WindowsSoftwareDistribution” to “WindowsSoftwareDistribution.old”
  5. Rename the “All UsersApplication DataMicrosoftNetworkDownloader” folder to “All UsersApplication DataMicrosoftNetworkDownloader.old”
  6. Restart BITS.
  7. Restart CryptSvc.
  8. Restart wuauserv.

To run the batch file, copy the following script into notepad and save it to the Desktop as “UpdateFix.bat” to make it easy to find and to delete it when done. Right-click the batch file and select Run as Administrator. Restart Windows after the script completes successfully.

The script above allows Windows to create fresh update folders and data within them to eliminate any file corruption or incompatibilities.

Step 4: Identify Windows 10 Update Error Codes and Fix The Reported Issues

If none of the above options fixed your Windows Update problem, it is time to decipher the codes to discover the cause of failure—hopefully! Most update issues return an error code that identifies what caused the update to fail. The following table below provides the most common Windows 10 Update error codes and the possible solutions to fix them.

0x80073712A file is damaged or missing that Windows 10 Update requires. Type “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes to repair system files, then try to update the OS again.
0x800F0923A driver or program isn’t compatible with the upgrade (NOT update) to Windows 10 from Windows 7, 8, or 8.1. Backup your drivers and programs to preserve them, then uninstall the current graphics driver and let Windows switch to its default one. If that doesn’t work, try uninstalling other drivers. Also, ensure you have enough drive space for the upgrade.
0x80200056The upgrade process was interrupted from a manual restart, accidental shutoff, or user sign out. Simply try updating again.

Scenario #1: The PC couldn’t connect to Windows Update servers. Disable the VPN (if applicable) and attempt to reinstall. Otherwise, try updating again when your internet connection is stable and reliable.


Scenario #2: There is a lack of free space in the System Reserved partition. Increase the partition’s size and try updating Windows again.

Error: We couldn’t complete the updates. Undoing changes. Don’t turn off your computer.


Error: Failure configuring Windows Updates. Reverting changes.

The PC failed to update for uncategorized or unknown issues. Any reasons not listed in specific error categories will produce one of these generic error messages. Review the update history to find the failed update and specific error code that triggered the problem. Resolve the issue, then try updating again.

Error: The update isn’t applicable to your computer.The Windows system does not have all the required updates installed to perform the OS upgrade. Run Windows Update to ensure all applicable updates are installed, then try upgrading again.
0xC1900208 – 0x4000CAn incompatible app blocked or interfered with the update process. Remove the app or program and try updating Windows 10 again.

0xC1900200 – 0x20008

0xC1900202 – 0x20008

The PC does not meet the minimum requirements to upgrade to Windows 10. Upgrade the PC hardware (if possible) or replace it.

0x80070070 – 0x50011

0x80070070 – 0x50012

0x80070070 – 0x60000

The PC does not have enough space to install Windows 10 update. Free up space on the OS partition and try again.
0xc1900223There is a problem with the download or installation files in the update. No action needed; the system will try again later.
0xC1900107A previous update is still in the cleanup process, usually awaiting a restart. Try restarting Windows and then attempt to install the new update again. If it fails, try using the Disk Cleanup utility, restart, and then attempt to update.
0x80300024A specific disk operation is not supported by the current drive. See detailed Windows 10 requirements to ensure the disk (partition or volume) is capable of any applicable requirements. If not, replace the drive.
0x80070002 0x20009Windows 10 Update cannot find a specific file, whether it is due to access rights, conflicting applications, or other plugged-in drives. Turn off any firewalls and close running applications. If that doesn’t work, try disconnecting all non-OS drives, rebooting the device, and trying to update again.
0xC1900101 0x20017
0xC1900101 0x30017
A driver issue caused a problem during the installation of the update. Disconnect all unnecessary devices such as USB drives, cameras, etc. and disable any anti-malware and anti-virus services.
0x8007042B 0x4000DWindows Update terminated unexpectedly due to an existing running process that interfered with operations. Perform a clean boot to eliminate any questionable processes and try to update again.
0x800700B7 0x2000aA security service, application, or process caused Windows Update to terminate unexpectedly. Disable all security applications and services, and then try updating again.
0xC1900101 – 0x20004Upgrading from Windows 7 or 8/8.1 has failed with an issue stating “The installation failed in the safe_OS phase with an error during INSTALL_RECOVERY_ENVIRONMENT operation.” The error is usually caused by a bios incompatibility or SATA configuration. Try updating your bios, removing all unnecessary SATA drives, unplugging all external USB drives, and disabling network devices in Windows 10 Device Manager (NOT by right-clicking elsewhere).

Step 5: Use System Restore

If your computer still isn’t responding when installing updates, you can run a System Restore. This will revert your PC to an earlier point in time.

  1. To access System Restore, type “System Restore” into the Search bar and select Create a restore point. Windows 10 Start Menu
  2. From System Restore you can pick an appropriate point to revert to.
Windows system restore

Once you’ve returned to an earlier restore point, try installing the updates again as normal.

Step 6: Use the Windows 10 Recovery Tool

If your Windows 10 device still isn’t updating or is still frozen on updating, then you’ll want to boot into the Windows 10 Recovery Tool and fix the drive or roll back to a previous restore point. If your device isn’t responding, then you’ll need to download this using another.

  1. If you haven’t already, start by downloading Windows Media Creation Tool, it’s also used for restoring/fixing your existing Windows OS.
  2. Next, plug in the USB with the recovery tool on it.
  3. Now, restart your device and then click either F8, F10, F12, or Del to enter the BIOS/UEFI, it varies based on the manufacturer.
  4. Next, look for Boot or Boot Order and click on it. Some BIOS keep it under System.
  5. Then, change the boot order so the Windows Media Creation Tool boots up first, you can usually just use the arrow keys to change the boot order.
  6. When the tool loads, select your language/preferences and click on Next.
  7. Now, select Repair your computer from the options.
  8. Then, start by trying to repair your disk with the sfc command, enter “sfc /scannow” without quotes and hit Enter in the command prompt.
  9. If that doesn’t work, you’ll want to use a previous restore point and roll back to it. Windows creates them by default when you download new programs, so you should have several to choose from

Take Away

Sometimes Windows 10 can run into problems when updating, luckily, you know what to do now if that happens. Start with the least complicated and permanent issue before resorting to previous restore points and more drastic solutions.

Do you know of any other ways to fix a Windows 10 update that’s stuck or frozen? Feel free to share it in the comments below.


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