Overstock delivery to apartment

Overstock delivery to apartment DEFAULT

Shipping & Delivery

  • Several delivery carriers are experiencing delays due to high demand. Most of our shipments are delivering on time, but some may experience fewer updates during transit or show no movement until they reach your local delivery hub. Please check your tracking frequently for updates.

  • You can set up a return for most new and unused products within 30 days of its delivery. For more details, please review our Standard Return Policy.

  • You have 30 minutes from order submission to cancel an order in your MyAccount page by clicking the Cancel Order button. After that time, we cannot cancel the order.

  • Our product information is provided by our suppliers and is complete to the best of our knowledge. We do not have additional details aside from what is listed on the product page.

  • It may take additional time for your item to leave the warehouse due to efforts to comply with social distancing government guidelines. We are working diligently to ship all orders and will update you with tracking information via email and in the My Account section of our website once available.

  • We cannot edit an order or shipping address after the order is submitted. You may cancel the order within 30 minutes of placing it and replace it with the correct information. If your item has shipped and you need an address correction, we recommend using a carrier provided service like UPS MyChoice or FedEx Delivery Manager to update your address or make delivery arrangements directly through the carrier.

  • Sours: https://help.overstock.com/help/s/article/Shipping-Delivery

     

    Old, AM
     

    34 posts, read , times

    Reputation: 25

    What happens when you order furniture online from a place like overstock,amazon, or ikea and you have a walk up apartment? When you pay for delivery, does someone bring the furniture up the stairs for you? Or do you have to have friends to help you bring it upstairs? What is it like? Thank you.

    Any advice is also appreciated.

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    Old, AM
     

    Location: No Sleep Til Brooklyn

    1, posts, read 4,, times

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    What delivery service is used? Sometimes when you buy furniture online, it is delivered by freight and they only come to the curb. You should contact customer service and find out what shipper is used.

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    Old, PM
     

    34 posts, read , times

    Reputation: 25

    DefaultExample

    Has anyone ever had their furniture delivered to their walk up apartment from Amazon or Overstock ? What was your experience like?

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    Old, AM
     

    3, posts, read 5,, times

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    This advice is off the fly so I apologize and I hope this doesnt sound rude, but perhaps you should [a] find out which shipper is being used or [b] anticipate the carrier and research, since there are only a few major ones out there e.g ups, fed ex. Go to the websites and try to research their policies on that because it's not a lah dee dah thing with them, which makes your question a good and important one.

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    Old, PM
     

    34 posts, read , times

    Reputation: 25

    DefaultResponse

    No, your response does not seem rude, but the reason why I and I am sure other people come to a forum like this is to gather information from other people who have had experience in what ever subject that they would like to learn about. For example, I could call and ask a moving service what their service is like, but there is nothing like hearing what someones actual experience was like and possibly avoid any hassles they came across.

    So, again if someone has ever ordered large furniture like a bed or something from Amazon or Overstock and had it delivered to a walk up apartment, please let me know what your experience was like.

    If I ever do order from them, I will let you know what my experience is like as well. I am researching for a future apartment. I have never lived in a walk up before.


    Thank you everyone for your help.

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    Old, PM
     

    Location: Pelham Parkway

    posts, read 1,, times

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    WHEN I Ordered stuff and lived in a 5 floor walk up - I recieved notices after purchase saying they offered "curbside" delivery - meaning you had to meet the delivery guy downstairs, or your package would be shipped back. (usually you had 1 or 2 tries before it went back to where it came from - then you'd be on the hook for re-delivery) There are some companies that offer delivery upstairs, but it specifically sez it in the details when purchasing, and the stores are usually local - you're probably either going to have to meet the delivery guy downstairs or you'll get a slip saying an attempt was made but no one was there to receive the delivery. I always got a time frame within in 2 hours when the package was going to arrive.
    Hope this helps.

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    Old, PM
     

    34 posts, read , times

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    Hi Vic

    Yes, this helps. Was this through Amazon or Overstock when you said you always got a time frame within 2 hours? If that is the case, I could ask some friends to be available to help carry the item(s) of the stairs when they were delivered.

    Thank you.

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    Old, PM
     

    Location: Pelham Parkway

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    i ordered a couch - it was through amazon, but it was another company offering the sofa- the company called me a few days after i placed my order and told me the day and approx time they would be there (within 2 hours) - and luckily they came on time - also - have a hand truck or something to carry item up the stairs, delivery guy isn't going to lend you his, and you're going to need that - i rented one from a local hardware store (in queens) but check your neighborhood hardware store if you don't have one.

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    Old, AM
     

    34 posts, read , times

    Reputation: 25

    Oh. That is great advice. I do not even know what a hand truck is. I will learn. Thank you. Oh. I looked it up. You mean like a cart or dolly. Thanks again.

    Here is a cute story I found http://object-lesson.com//04/21/new-york-city/

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    Old, AM
     

    Location: Neither here nor there

    1, posts, read 6,, times

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    Quote:

    Originally Posted by Vic FutureView Post

    i ordered a couch - it was through amazon, but it was another company offering the sofa- the company called me a few days after i placed my order and told me the day and approx time they would be there (within 2 hours) - and luckily they came on time - also - have a hand truck or something to carry item up the stairs, delivery guy isn't going to lend you his, and you're going to need that - i rented one from a local hardware store (in queens) but check your neighborhood hardware store if you don't have one.

    You don't use a hand truck to carry a sofa up 5 flights of
    stairs, lol. 2 guys in reasonably good shape is all it takes, more hands if it's a sleeper sofa. Did the hand truck also
    come with straps or bungee cords? I guess you carried it one step at a time

    I can see using a hand truck for an Ikea flat box item but not for something as heavy and bulky as a sofa.
    Rate this post positivelyQuick reply to this message
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    Overstock

    Page 17 Reviews -
    Rated with 1 star
    Alyssa of Pompano Beach, FL Verified Reviewer
    Original review: Feb. 6,

    For whatever reason, Overstock doesn't have it where I can leave a customer review on their page so I will be leaving it here and every single other potential avenue possible along with the necessary bureaus. My husband and I purchased a pressure cooker back at the end June from Overstock. We have had pressure cookers for 8 years now that we use at least 5 times a week. Needless to say this one we got hasn't last but about months and it's already not pressurizing right and losing pressure while cooker. We reported it to Overstock and the manufacturer to which both companies are not helping.

    Mind you we not only are under a 1 year manufacturer warranty but we also have an extended warranty that we PURCHASED and PAID FOR from Overstock. The manufacturer states they do not have any replacements in stock. It's been months we've been "waiting patiently" as requested and still today were told to please be patient. Um excuse me, I've been patient for months! I use this 5 plus times a week and it's starting to be very very annoying not having it, especially considering I'm supposedly DOUBLE COVERED on this damn thing. Overstock is NO better! They aren't helping, providing alternative exchange options, refund, absolutely nothing. Yet I have two warranty coverages!? WTF!

    I've always heard people talk about Overstock having great customer service. This is FAR from great customer service. I receive better service from my local McDonald's! What did I buy an extended warranty for and purchase from overstock if they aren't going to provide any help and coverage? Terrible customer service and I will be continuing to fight this until everyone knows and I have a resolution. Do not buy from overstock, especially not the extended warranty, complete garbage and worthless waste of money!

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    Rated with 1 star
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    Martha of Kent, WA Verified Reviewer
    Original review: Feb. 4,

    I ordered a jute rug and it began to unravel immediately. It was also streaked in coloring. I paid around $ for this rug and it was definitely not worth it. When the knots unravel, they cannot be fixed leaving holes in the rug.

    Rated with 1 star
    Carla of Vienna, VA Verified Reviewer
    Original review: Jan. 30,

    Worst online shopping experience. When I researched the product Overstock price was very competitive what made chose that website to order the item. There was no info about delivery time frame. I place the order hoping will take no more than 2 weeks. Took 4 days for the order to be process, they send me note my item was shipped but I could not track the package showing me as item not found. I contact customer support they answer was to wait days for the tracking number. There is more than 10 days no answer. Now they say to wait 4 weeks because is an oversize item. There is no competitor that may take that long.

    Rated with 1 star
    Marcie of Manhattan Beach, CA Verified Reviewer
    Original review: Jan. 29,

    I received an email in the morning about a product that I had been looking at. It advertised the item for $ Later the SAME day, I clicked on the direct product link from the email and the item was $ when I put it in my cart. I reached out to Overstock about the discrepancy. They claimed that the advertising department sets pricing and that it's up to the consumer to check pricing frequently. This seems fraudulent, and certainly at the very least, false advertising - particularly since I visited the site within hours of receiving the email.

    Rated with 1 star
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    Bruce of San Clemente, CA Verified Reviewer
    Original review: Jan. 28,

    Purchased a pricey Diane von Furstenberg Black Wool Wrap Coat from Overstock. This long coat is ridiculously tight in the shoulders, you gotta order two sizes larger than shown. Got a return authorization and shipped it back to seller who still has not issued the credit. Quite frustrating! A month later they refuse to credit my account forcing me to submit a chargeback request with my card issuer. OVERSTOCK DOES NOT HAVE CONSUMER RECOURSE OR OVERSIGHT OVER THESE UNETHICAL VENDORS! Buy elsewhere or get screwed like we did.

    Rated with 3 stars
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    Sandra of Clinton Township, MI Verified Reviewer
    Original review: Jan. 24,

    I purchased furniture from Overstock. I used the option to pay with progressive leasing using the 90 days payment option. This is very important. You have to schedule your payments. Make sure don’t exceed the 90 days otherwise you would pay double in “small quotes”. Don’t do it. Pay it soon as you can and make sure you schedule it. I give 3 stars because I have charged the 1st payment and I thought maybe it would reflect in my balance. Well it doesn’t, but it is okay. Everybody needs to make money, but I find out it is a little high than what I expected. The purchase total + taxes are include in Overstock. “Careful with this” + 8%it is too much. Do not exceed your budget. I try with and small purchase. So now I know better. It is convenient but it is really necessary all the extra stress? I don’t think so. Good customer service but read the small letter. It is the best you can do.

    Rated with 1 star
    Susan of New Hope, PA Verified Reviewer
    Original review: Jan. 20,

    Was sent damaged furniture twice. I bought this and the fees were not matched up with the holes. I rigged it up so it was usable. Since it was big and impossible to repackage Overstock.com offers to keep it with a $ discount. They refused and sent me a new one which was damaged and I am now struggling to get that one back in the packaging! Not sure what to do with the first one. They knowingly send damaged returns to other people! I will never buy from them again.

    Rated with 1 star
    Leslie of Atlanta, GA Verified Reviewer
    Original review: Jan. 19,

    If I can give 0 stars I would. They mess up more times than not on merchandising as well as billing. They make NO attempts to redeem themselves to keep your business. They offer an apology for an inconvenience and move on. They've made their money off of you so they really don't care. Obviously, I will no longer patronize them and have cut my card up. PLEASE BE SURE TO CAREFULLY GO THROUGH YOUR BILLING STATEMENT!! They will pull a fast one and will make no attempts to rectify.

    Rated with 1 star
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    Clay of Rancho Cucamonga, CA Verified Reviewer
    Original review: Jan. 16,

    OVER A MONTH TO GET HERE AND 4 DAYS BROKEN! This is by far the worst company I have ever dealt with. Greedy company!!! I have called, texted and emailed. They have done nothing over a month for a boxspring. And I call for them to take it back and they haven't and the carrier have done nothing. Just buy on Amazon. They have a better customer service. I hope they go out of business. What a joke!

    Rated with 1 star
    Eugene of Denver, CO Verified Reviewer
    Original review: Jan. 16,

    I buy a lot of stuff online. I get that there can be issues. But Overstock.com's incompetence takes the cake. After paying nearly $ for this table, I wanted to know when it would ship. For a week, the status was "processing." So I started a chat with customer support. Simply put, the agent could not tell me when it would ship. So he made up a date, 6 weeks out. Then, a few days later, I get an email saying was shipping, a month ahead of the original day. Good news right? Well I had to contact a "logistics" company to set a date/time to ship. So I did.

    A day before it was supposed to arrive, the logistics company called to say it did not arrive in my city, and I had to call yet again to reschedule. I called, got put on hold for over 10 minutes, then hung up. Will I ever get this table? What shape will it be in when/if I do? They did give me a 20% off coupon for being a new customer. Was it worth it? NO Fingers crossed. I'll update this review if/when I get my table. What a pain. This is THE LAST thing I will ever buy from Overstock.com.

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    Rated with 1 star
    Tina of Idaho Falls, ID Verified Reviewer
    Original review: Jan. 15,

    Today I ordered some kitchen chairs. Approximately 30 minutes after ordering I found another design I liked better. I sent a message to return the item. I had NOT received any information that my order was processed or ready to ship. The person discussing this with me then sent me a message that I cannot return my order because it is processed and “ready” to be shipped. I order online all of the time and I’ve never been so disappointed with customer service. My request is very simple and easy to take care of. This experience is clear about the value that overstock.com has with its customers. I will NEVER purchase anything from here again.

    Rated with 1 star
    Vikram of Lynchburg, VA Verified Reviewer
    Original review: Jan. 15,

    I recently made a purchase in Overstock.com for a reclining sofa. I live in apartment complex on 3rd floor with 15 stairs total. Overstock.com has CEVA Home delivery and local shipping vendor to deliver their products. The Overstock website had one option only for delivery "at the door" and I purchased the sofa with extended warranty. The local shipping company called and mentioned that they can only deliver on ground level in the parking lot. When I called Overstock, they charged me $ promising that it will be delivery on my door on 3rd floor. After 2 days, the shipping company mentioned that they can only leave at parking lot and I called overstock AGAIN who charged me $ for delivery in the "room of choice".

    After 2 days, the shipping company said they will deliver only at the ground level. Please note that I didn't have ANY PROBLEM IN PAYING EXTRA FOR DELIVERY but Overstock had poorly worked with their shipping partners though I mentioned specifically to clearly explain to them. It has been a week and so far not even close to any resolution. No one takes any ownership to communicate and handle this. I no longer will ever purchase from Overstock.com.

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    Rated with 1 star
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    Dominique of Montreal, Canada Verified Reviewer
    Original review: Jan. 10,

    Ordered two area rugs. One of them was fine and looked as promised. The other one did not look as good as on their website and shed a lot. Contacted their service department and asked several questions including whether I would be refunded for the return shipment costs. Their response led me to believe that I would be and never indicated that this would be a sunk cost. They are now refusing to pay for the shipping costs, which was about $ on a $ rug. They won't even issue a store credit. They claim that I am returning the item on customer remorse reasons, which is clearly not the case. Service may be courteous but they are extremely deceiving. Moreover, they never answer all your questions and concerns, regardless of how concise your wording and questions are. They just placate you and answer one of the questions. Had a bunch more items to buy, but NEVER AGAIN. Good luck dealing with Nora ** and getting worthy service.

    Rated with 1 star
    Lindsey of Ellisville, MS Verified Reviewer
    Original review: Jan. 9,

    I received a ring with loose stones. I returned the ring and called them to make sure that they have received the ring. They said they have and I would receive a refund in three to five business days. A week later, they act like they cannot find it. I text them and I keep getting the runaround.

    Rated with 1 star
    Michael of Columbus, OH Verified Reviewer
    Original review: Jan. 5,

    Ordered a mattress, approx $ after discounts. weeks delivery promised. Item was at local delivery at 2 weeks. 1st delivery called 30 minutes out, then no showed. Could not get ahold of anyone to resolve that day. Come to find out that the delivery company they used was in receivership and very carelessly going through reorg. They were not reachable. Next day, set up another delivery for the following day. Deliver was not correct item and in the process the delivery company lost items. Overstock and delivery company were unresponsive after several attempts and days. Finally got ahold of both, and another week went by with no answers to where my items were.

    At the 4 week mark, and after I took 2 half days off for a delivery that never showed up, I was out over the amount of the item ordered in pay. They offered a full refund, which meant now I was out the item, 4 weeks of time and sleeping on a couch for 2 weeks, plus more than the item in pay, or 10% off a reorder. They refused to expedite, meaning another weeks. Awful customer service, awful at delivery. WILL NEVER BUY AGAIN FROM OVERSTOCK.

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    Rated with 1 star
    stephen of Pottstown, PA Verified Reviewer
    Original review: Jan. 5,

    We ordered a bathroom vanity with countertop. Vanity is great. Countertop arrived broken. It has taken 6 weeks, 8 emails, 2 online chats, 3 phone calls to get a tracking number for the replacement top - which will now arrive two months after the original. Customer service people are polite but completely unresponsive. I will never shop this site again.

    Rated with 1 star
    Kenneth of Beverly, MA Verified Reviewer
    Original review: Jan. 4,

    We ordered queen size bed sheets on Dec 17 with a promised delivery date of Dec Shipment lost in transit and Overstock is dragging feet on resolution. The original shipment label was found to be illegible in-transit and a re-printed label caused it to reverse direction and head back to NY (after already having been in Massachusetts). The shipment has been handed off from FedEx to USPS (supposedly the local post office) and is still (3 weeks later) lost in USPS in Brooklyn NY. I've repeatedly asked Overstock to cancel the lost shipment but they will not cooperate. They want to wait until it's delivered before refunding any money -- and no one knows when that'll be.

    Rated with 1 star
    MaryAnn of Grand Rapids, MI Verified Reviewer
    Original review: Jan. 3,

    Devastated! I am building a new house and found the perfect rug on Overstock. The day before it was scheduled to arrive, I get an email stating there is an error and the rug is no longer available. It was my first and last order on Overstock. When I ordered it, it stated 3 were available. My credit card was charged. I see now that this isn't a new issue for Overstock. I closed my account and O membership. I spent a long time researching rugs and when I went to order my second choice, it was gone! Not worth the frustration.

    Rated with 1 star
    Abdo of Aliso Viejo, CA Verified Reviewer
    Original review: Dec. 31,

    Bought two office chairs that were supposed to be delivered on 11/27/18 for a Christmas gift. On 12/26/18 my order was still not delivered, so I contacted Overstock via chat and they said that they will get back to me within 24 hours, well as expected no one got back to me, so I called today 12/31/18 and I was told that my order was out of stock (not at the time of purchase). Yes they will refund my money that they collected for over 30 days, there was no apology about the trouble (very unprofessional customer service). I also asked about the discount that I was given at the time purchase (Black Friday) for a future purchase, but I was denied. This is not even close of what their CEO states about the company. EXTREMELY DISAPPOINTED!!

    Rated with 1 star
    N of Fremont, CA Verified Reviewer
    Original review: Dec. 30,

    The painting I bought was over 80 bucks, the painting looked nothing like the picture. When I called them they told me I had to pay over $16 (a 20% value) just for shipping back. A new unused item! Since then I have refused to buy anything at Overstock.

    Rated with 1 star
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    M. of Marietta, GA Verified Reviewer
    Original review: Dec. 29,

    I ordered furniture with an expected delivery date of about 8 days out. I called to inquire about the reliability of that date. I was told it should be within a couple of days of the published expected date unless there was a problem, in which case I would be notified. This was important because the apt lease/move in was not until just shortly before the delivery date given.

    I get a notification 2 days later that all the items have shipped a week early and will arrive in 2 days. I called customer service and was told they could do nothing and I should call UPS. After almost 45 minutes UPS finally tells me only Overstock can make changes and any request would need to come from them. I call Overstock back and tell them this. The woman tells me she will delay the deliveries. I get a notice the next day that one item is on the truck for delivery and the others are arriving the next day. I call Overstock back. They tell me they will need to get back to me, and that UPS will leave any packages outside the building regardless. I tell them that if there are any fees involved with UPS holding the early shipments I will pay them.

    I receive an email from Overstock this evening telling me that they are unwilling to have UPS delay the items and so will have UPS deliver them all outside an apartment building in another city that we don't live in. They are unwilling to take the packages back from UPS and sorry that I paid several hundred dollars for items I will not receive because they shipped them out a week early. And then added "have a great day!"

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    Rated with 1 star
    Ian of Houston, TX Verified Reviewer
    Original review: Dec. 26,

    I only put 1 star because it won't let you put none. Total fiasco! I bought an Acer 24" 3D gaming monitor for my fiancée's son as a Christmas present. It was to be shipped to his mother. Received confirmation of the order and thought that was taken care of. Passed on the e-mail notice to him that I bought it. Big mistake it turns out (maybe I should have researched this company better and noted that it gets so many one-star reviews on its service). I will never buy anything from this company again in my life! Whatever modest savings you may get on their (used) product will not be worth the days and hours of screw ups and agony they will put you through.

    Just because I ordered them to send it to my fiancée and not to me, days after confirming my order, they suddenly cancelled my order without warning or explanation on Christmas Eve, and then put me through 3 days of hours on hold and repeated disconnects just to find out why let alone to learn how to fix it. Customer Service (Joel) told me they get complaints about this all the time.

    Apparently, although this is a company that boasts taking Bitcoin and other cryptocurrencies (not exactly over-worried about identity of buyer & recipient are they?), a simple credit card purchase in the US for my fiancee who is literally just 5 minutes drive away requires an enormous bureaucratic process and the umpteenth-degree of verification. Although they don't mention it anywhere in the order process or pre-shipping confirmation e-mail, they will at some point later text you from an unidentified number that you need to call the anonymous sender to ''(re)confirm your details'' and if it's not answered promptly, because they wanted to go on holiday break a few hours thereafter, they will just send you notice without explanation or response that your order is cancelled. Looks just like any phishing text or email, so common these days.

    So after three days of grief trying to get this fixed and hours on hold & endless loops with no progress, finally I get to some insulting & unprofessional moron named Alex at Loss Prevention who after asking me to confirm my email and shipping and billing addresses, put me on hold twice, hung up on me twice, and last time around, demanded I send him photocopies of 3 gov't issued forms of ID through a special method of which I had never heard. Why does he need all the details to steal my identity?

    I had had enough of the B.S. Loss Assurance Dept and Overstock.com's over-kill of its customer. Never again! I bought many other gifts from major companies around the same time with the same card and details and everyone else managed to fulfill my order just fine, without the nightmare these people put me through. There is no excuse for running a company this badly! BUY FROM SOME OTHER COMPANY OR YOU'LL GREATLY REGRET IT!!!

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    Rated with 1 star
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    Maryann of Manchester, MO Verified Reviewer
    Original review: Dec. 26,

    I placed an order on Dec. 20th for a ceiling fan that was $ On Dec 24 it went down to $ That is 4 days later. I called customer service and they said that price was not showing in their system. WHAT? It absolutely WAS that price. He kept disagreeing with me. I told him it was that price after a coupon and he said he could not apply it. I am livid. I asked to cancel the item and he said it was processing. Keep in mind it is not even expected to get here until Jan 8th. I order online constantly and have NEVER had issues like this, not to mention the turnaround time. NO one takes this long to ship. I will absolutely never buy anything from this site again.

    Rated with 1 star
    Karan of Savannah, GA Verified Reviewer
    Original review: Dec. 22,

    I bought a pair of boots from Overstock.com, I also signed up for the Club O Rewards which would allow me to return items free of charge. Well be sure to read the very fine print on that promise! The free returns are only on certain items, which I was very upset about, but decided it was my fault I let them squeeze that in and not notice. So I paid the shipping and sent back my very inferior boots. But I was so fed up with feeling like I was being tricked by yet again by another company with fine print loop-holes that I felt the need to write a review about my experience.

    Well, Overstock.com saw my review and called me to say "Well you've had a bad experience and we want to make it up to you." The customer service lady apologized for the fact that fine print was missed by me and reimbursed me for the shipping and would pay my Club O membership for a year. And I'm thinking "Now that's great customer service!" So very much not the case. Not only did billing take back my shipping fee when my boots were finally credited to my account, It took at least 6 times of me calling and explaining IN DETAIL this same story so that they can credit my account correctly, that I finally just gave up and wrote off that shipping fee.

    I have never been so frustrated at a customer service department in my life. I, for the life of me could not understand how they did not get what I was saying about this reimbursement. They just kept transferring me back on forth. Sometimes to the same department. Well, I've lived and I've learned. Do not order again from Overstock.

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    Rated with 1 star
    Cassandra of Clawson, MI Verified Reviewer
    Original review: Dec. 22,

    I ordered a toy for my grandson for Christmas from this site and paid extra than I would have from Amazon because the site stated it would arrive by Christmas. Lies!!! I received tracking and it won’t arrive till after Christmas. I contacted customer service and they would do nothing about it. They could have expedited the shipment but they don’t care. They care more about their margins than satisfying or improving their customer service satisfaction. I wish I had seen these reviews before ordering. Will never order from them again. Worst service ever.

    Rated with 1 star
    Crystal of Brenham, TX Verified Reviewer
    Original review: Dec. 22,

    I put in an order, paid extra for shipping to have it here for Christmas, said it would be delivered by Dec LIES, now I am not getting till the 27th. WTH am I supposed to do on Dec 27th? Tell my kids that Christmas has been postponed for two days so you'll have to wait VERY DISAPPOINTED AND WILL NEVER EVEN GET ON YOUR WEBSITE AGAIN. Good luck with your terrible lies and taking money for extra shipping and not delivering.

    Rated with 1 star
    Dianne of Fountain Valley, CA Verified Reviewer
    Original review: Dec. 15,

    I bought this item and it didn’t fit correctly. Called to return and they said it was from a “drop shipper?” And had no record of purchase. Therefore, I am stuck with item. They said next time I order call direct and they will make sure it will be refunded. Won’t be a next time.

    Rated with 1 star
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    Kristin of Kansas City, MO Verified Reviewer
    Original review: Dec. 15,

    It appears to be company policy to not issue returns upon receipt of the return but only upon contact from the consumer and proof that the item was returned (via tracking #). The company forces you to contact them and provide the confirmation number of the return. Luckily I kept mine but I know not everyone is as lucky. KEEP IN MIND WHEN ORDERING AND RETURNING.

    Rated with 1 star
    Ellen of Atlanta, GA Verified Reviewer
    Original review: Dec. 14,

    The 9' X 13' rug that I received from Overstock was not as described or as pictured. The website would not allow me to initiate a return and I was informed that Customer Service would contact me about the return. Customer Service promptly emailed me and asked for information, stating that they would follow up on the return in the next business days to provide me with updates on the return. I promptly replied. Now, more than a week and 6 emails later, no one has responded to with instructions about the return and there has been no follow up. I am stuck with a very expensive rug (>$) that I cannot use with apparently no recourse.

    Rated with 1 star
    profile pic of the author
    Scott of Merrifield, MN Verified Reviewer
    Original review: Dec. 13,

    After spending $ for a rug, I was notified 36 hours later they canceled my order. When asked why it was canceled, they said it was low on stock when I ordered, and then they ran out so canceled it. But, I could order again now as they had more in stock (this immediately after I responded to the text about the canceled order). Seriously? I never received a shipped notice, so why cancel? Why not just send it out now that you have the inventory? Very poor service, and will never order from them again. No bone offered, just bad service.

    Sours: https://www.consumeraffairs.com/online/overstock.html?page=17
    OVERSTOCK REVIEW! DON'T USE OVERSTOCK Before Watching THIS VIDEO! kewmediadistribution.com

    Anyone ordered furniture from Overstock or Wayfair?

    Bought a leather and chrome bench for our bedroom from Overstock. Didn't want to spend the $+ price tag for some of the others I'd seen online, and we were limited as to the size as well.

    I was hesitant to order it sight unseen, but got a really nice, and helpful person on the phone, who answered whatever questions he could (or asked others there when he couldn't). I requested, and received free shipping, free return shipping (if necessary), with a waived restocking fee, and I believe, a "first time purchase" discount.

    When the bench arrived, it was packed impressively well, and was in good shape. I called Overstock to pass along some product info to the person who'd helped me with my order. There were some minor scratches on the chrome, not noticeable enough to warrant an exchange (and the hassles that that often entails) but I happened to mention that, and a further discount was applied (credited back to my credit card).

    All in all, we were quite impressed with the ordering process, and the item we purchased.

    Sours: https://www.houzz.com/discussions//anyone-ordered-furniture-from-overstock-or-wayfair

    Apartment to overstock delivery

    Oversized Item Delivery Policy

    What is an Oversized Item?


    Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria:

    Weigh lbs. or more when packaged

    Length measures in. or more

    Girth measures in. or more   

        If an item ships on a wooden pallet, regardless of weight (generally lb.)
     

    Oversized items will show weeks once you add the item to your Shopping Cart, as well as in the Checkout Page. You will also see the shipping method included with your item.

    What Should I Know Before Ordering an Oversized Item? 
     

    • Oversized Items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO. 

    • Oversized items take weeks after placing the order to be delivered. Delivery to a rural location, if possible, may take an additional 2 weeks. 

    • For shipments where a signature is required, someone over 18 must be present to inspect and sign for the delivery. 

    • It is important that you provide accurate contact information at checkout, as the carrier will contact you to make arrangements for your delivery. 

    • Additional Fees: You will be responsible to pay any additional fees including but not limited to missed deliveries, delivery upgrades, additional services, etc. 


    How are Oversized Items Shipped*?

    * To reduce the risk of spread of COVID, delivery options for oversized items have been limited to standard delivery only. Customers who have already placed an order with an in-home delivery option may be contacted to reschedule the delivery with a downgraded delivery option if they are in an affected area.


    Oversized items typically ship with Standard Delivery Service, or Outside Home Delivery Service* unless otherwise indicated on the product page and/or checkout page. If available, delivery upgrades will be available in the cart and the checkout page.

    Shopping Cart


    Check Out

    What is Delivery Service With No Signature? 

    For delivery services that do not require a signature, the carrier will contact you with hours prior to the delivery to advise of the delivery date. The delivery will be made on the date provided by the carrier between the hours of am and pm. 
     

    • For deliveries to a multi-dwelling above the first floor, you must upgrade your delivery to Room Of Choice delivery at checkout. If this option is not available, please contact Overstock.com at to inquire about available delivery options and the fees associated with these options. 

    • Deliveries to Apartments: The carrier will take the item to the buildings loading dock or the nearest ground-level entry. Depending on the buildings design, the carrier may leave some deliveries at the main office. 

     

    What are the other Delivery Service Options?

     

        

    Curbside Delivery

    Freight is delivered to the curb or end of the driveway
    outside the requested delivery address.
    You will be responsible for transport beyond that point.
     An order is left in the original packaging.
    Customer signature required.

     

        

    Outside Home Delivery Service with Signature

    Delivery will be the first dry area outside the home;
    this may be outside front doorstep or outside your
    garage door.
    You will be responsible for transport beyond that point.
    An order is left in the original packaging.
    Customer signature required.

     

        

    Outside Home Delivery Service
    without Signature

    Delivery will be the first dry area outside the home.
    You will be responsible for transport beyond that point.
    An order is left in the original packaging.
    No Signature Required.

     

        

    Inside Home Delivery

    Previously known as Threshold Delivery.
    Delivery is inside your front door or inside
    your garage at ground level.
    Delivery up or down stairs is not included.
    You will be responsible for transport beyond that point.
    An order is left in the original packaging.
    Customer signature required.

     

        

    Room of Choice Delivery

    Delivery is inside to your room of choice.
    Delivery up to 2 flights of stairs included.
    An order is left in the original packaging.
    Customer signature required.

     

     

    Room of Choice with Packaging Removal

    Previously known as White Glove Delivery.
    Delivery is inside to your room of choice.
    Delivery up to 2 flights of stairs included.
    Up to 15 minutes of unpacking and debris packaging removal.
    Up to 15 min of light set up, without the use of tools.
    Customer signature required.

                                                             

    This does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility.


    Special Delivery Options and Services

    To see if special delivery options and services are available in your area, contact Customer Service at  

    Please note that the carrier's fees will apply for any special delivery options or additional services you request. 

    By purchasing an oversized item, you authorize Overstock.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein. 

    Oversized Item Delivery With Signature

    The carrier will contact you prior to delivery to arrange a delivery time that will vary depending depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and you. 

    Carriers are only able to deliver Monday-Friday during normal business hours, and they will give you a 4-hour delivery window. Please make sure you keep your appointment; you may incur additional delivery fees such as a re-delivery fee, storage charges and/or return shipping costs if the appointment is missed. 

    Inform the driver if you have any circumstances that could affect the delivery (additional fees may apply):
     

    • Very narrow driveway

    • Dead-end street

    • Ferry for island locations, etc.

    • The driver will need to park in a particular area

    • Delivery to a side door or garage entrance

    • How many flights of stairs? Is there a freight elevator?

    • Delivery restrictions i.e. COI (Certificate of Insurance)


    Are There Additional Delivery Fees?

    Please be aware of the following additional fees that may apply to your delivery: 
     

    • Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours (usually 9AM-5PM). The fee can be $ or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas. 

    • Storage Fees: Daily storage fees may also apply if you do not accept delivery within 5 business days of the freight carriers first attempt to schedule delivery. If you missed the phone call from the freight carrier, please contact them as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees. 

    • Stair Carry/Extra Labor Fee: If your item is carried inside your residence, unpackaged, or carried up any flights of stairs by the carrier, this fee may apply. The carrier may also charge additional fees if steep uphill or downhill slopes lead to the entryway of your residence or business. These fees vary and can exceed $ 


    What Happens if you Miss Your Delivery Appointment?

    If you are not available for your delivery appointment, you may be subject to additional fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range can be $ or more. 

    Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

    If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.


    Delivery of your Oversized Item: 
     
    • ​​​​At the time of delivery, the carrier will provide you with a delivery receipt and/or a Bill of Lading. This is your record of shipment, and agreement of the delivery and condition of your item. For Outside Home Delivery Service without Signature, the carrier will leave a copy of your delivery receipt at your residence. 

    • Thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. It is very important that you inspect the shipment to ensure the item is not damaged. 


     DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project).

    Products You Will Not Use Right Away/Are Using For Renovation


    If you are holding your furniture and awaiting completion of a home improvement project, DO NOT WAIT to inspect the item.
     

    • All damage and defects need to be noted on all copies of the delivery receipt and/or Bill of Lading.

    • Overstock.com needs to be notified of all damage, defects or missing pieces within 24 hours in order to be able to file a claim. After 24 hours, you may be financially responsible to purchase a replacement part or to return the item.


    What if the item has damage?


    For Delivery Services That Do Not Require A Signature:

    Please inspect the item right away for any damages. If damage is found, please contact Overstock within 24 hours of delivery.
     

    For Delivery Services Requiring A Signature:

    All damage and defects must be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Overstock Customer Care within 24 hours.
     

    • If the item is severely damaged, refuse the item and note the Bill of Lading as Refused Due to Damage.

    • ​Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery. If the carrier will not wait for you to inspect the item, sign your Bill of Lading as "Subject To Inspection".


    What if Damage if found after the Delivery? 

    Please make note of the following details: 
    • Package condition

    • How it was received (left at front door, signed for), and description of the damage.


    Please do the following:
    • Take several pictures showing the affected area(s).

    • DO NOT discard any of the shipping box or packing materials.

    • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.

    • DO NOT ship the item back to Overstock.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.


    Can I return an Oversized Item? 

    Most Oversized Items are returnable within 30 days of the delivery date. For more information, please clickhere to view our Oversized Items Return Policy.

    Sours: https://help.overstock.com/help/s/article/Oversized-Item-Delivery-Policy
    Overstock - \

    What are Overstock.com's Expedited Shipping Options? Expedited shipping options and fees are based on item size, weight and the delivery destination. Multiple item rates will calculate separately. Expedited shipping is not available for orders shipped to P.O.


    Click to see full answer.

    Also asked, how long does overstock take to ship?

    Most standard orders ship within business days. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

    Beside above, is it safe to buy from Overstock? Yes, it is a perfectly safe, reliable, legitimate company to buy from. Overstock.com is an online retailer that offers a wide variety of goods, including — but not limited to — clothes, home decor, furniture, and electronics.

    Considering this, does Overstock deliver to apartments?

    Deliveries to Apartments: The carrier will take the item to the buildings loading dock or the nearest ground-level entry. Depending on the buildings design, the carrier may leave some deliveries at the main office.

    Is Overstock good quality?

    All Reviews. Overstock is one of my favorite stores to shop for furniture! I bought a bed from them 3 years ago and it's still in it's best shape looking almost brand new. They have a lot of quality home goods and furniture, and the discounts are phenomenal.

    Sours: https://everythingwhat.com/does-overstock-ship-quickly

    Now discussing:

    My current marriage has long since exhausted itself, there were no common children, and I really wanted to have a baby. During the entire time of our acquaintance and living with my wife, we have never had such an intensity of passions and love as such, there was not and. Was not particularly planned. In general, I decided not to delay and at the first opportunity to declare my intentions.



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