Frequently Asked Questions
- How many hours can I earn online?
Some boards allow you to gain all of your CE online, while other boards have strict limits. For current information on your license, check with your applicable licensing board.
- Can courses I take through SimplePractice satisfy my law and ethics course requirement?
We have multiple courses that specifically address legal and ethical issues. These courses can typically be counted toward state requirements for Law and Ethics CE. Note that states have varying requirements for the number of Law and Ethics CE hours you may need to obtain, and the time in which you need to obtain those hours (one time, annually, at license renewal, etc.).
- Are you approved by the California BBS (Board of Behavioral Sciences)?
Yes. The California Board of Behavioral Sciences no longer directly approves CE providers; instead, they recognize providers who are approved through a number of specific organizations. We are approved through organizations recognized by the BBS (you can see complete information on our Approval Statements page, linked above). As such, our courses are accepted for California LMFTs, LPCCs, LCSWs, and LEPs.
- Do you report to CE Broker?
No. If your state board uses CE Broker to track continuing education, you will need to upload CE certificates manually. State rules and processes for the use of CE Broker differ by board.
- What do I do if I have more than one license?
Many of our customers are dually licensed. Our CE platform asks you for information on a single license when you first sign in to take a course, and this license information is recorded on your CE certificate. However, generally speaking, the same CE courses can be used to fulfill requirements for multiple licenses, so long as our approval applies to both boards.
You can list multiple credentials in your account, and have them appear properly on your CE certificates, by adding them on to the end of the "License number" field in your account as in the following example:
License state: TX
License type: LPC
License number: 12345 and CO LPCC 67890
- Where can I find SimplePractice's provider numbers?
Our provider numbers can be found in our approval statements (linked above)
- There is a mistake on my certificate. What do I do?
If the mistake is in the spelling of your name, you can select the "Request name change" link when accessing your certificate. For any other mistakes, please contact us at [email protected]
- How can I access my certificate? How long is it available for?
Your CE certificate is available for immediate download upon completion of a course. (Completion typically requires viewing all course components, passing a completion quiz, and completing a satisfaction survey.) We retain course completion records for at least 5 years. At any time during that timeframe, you can log back into your account on our learning platform and re-download certificates for any courses you previously completed.
You can view your certificates on the “Certificates” section of “My Account” after clicking your name in the top right corner of the page while logged in to your account.
- What are the requirements to pass a course completion quiz?
You must score at least 80% on a course completion quiz to advance to the satisfaction survey.
- What happens if I fail a completion quiz?
Learners are expected to complete the quiz within a reasonable number of attempts, and may be blocked from completing the course and receiving their certificate if unable to do so.
- What are the computer requirements to participate in SimplePractice CE courses?
In addition to having the latest web browser, there are a few other requirements below that will help ensure your experience goes smoothly. Please make sure your desktop/device has the following:
-One of the web browser versions listed below
-Graphic and audio output capability
-Broadband internet connection with a minimum speed of 5Mbps (recommended)
-TLS 1.2 supported by your web browser.
The following browsers can support SimplePractice Learning:
On your mobile device, please use:
(1) iOS Safari: 11 and up
(3) Samsung Internet
*We currently support the latest two versions of all browsers listed above, unless otherwise noted.
Note that we do not support Internet Explorer.
- Can I pause the course and resume later?
Yes, after each section of the lesson you complete your progress will be saved so you can resume the course another time. Please note that if you leave the course in the middle of a video, quiz, or survey section you may be required to start that section from the beginning.
- Can I offer feedback?
Yes! We gather feedback in a variety of ways, to continually improve and expand our offerings. For feedback about a specific course, we use a course satisfaction survey at the end of every course in our library. For overall feedback about our CE program, including suggestions for future course offerings or inquiries about becoming a presenter, email us at [email protected]
- What is your complaint or grievance policy?
SimplePractice will respond to grievances in a reasonable, ethical and timely manner. Grievances may be submitted by course participants to [email protected]
Interested in becoming a presenter on SimplePractice Learning?
- What is your refund policy?
No refunds are provided for online, recorded courses. Customers who register for a webinar or an in-person course and are unable to attend may request a full refund of their purchase price less a $15 administrative fee within 3 days after submitting payment for the course, as long as there are more than 7 days remaining prior to the event. Within 7 days of the event or more than 3 days after purchase, payment is non-refundable.
- How will the charge appear on my statement?
Successful charges for courses will appear on your statement as "SP LEARNING" or "SimplePractice, LLC."
- Does my course access expire?
Unless stated otherwise on the course page, access to courses you paid for do not expire. If you don't see a previously enrolled course on your dashboard, please contact us via the button below.
Please note that exam prep programs do have limited access periods as specified on the program information pages.
- Why is my coupon code not working?
If you are having issues applying a coupon code issued by SimplePractice, please contact us at [email protected] and include the coupon code and the name of the course you are trying to purchase.
- Is my credit card information safe?
We process your credit card through Stripe. Stripe has been audited by a PCI certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
- How do I sign up?
You can sign up by purchasing a course from our collection of courses and then registering with your name, email, and license information.
- Can I login with my SimplePractice username and password?
No. If you're trying to use your SimplePractice login information, it will not work as these are two separate platforms. You'll need to create an account specific for SimplePractice Learning to access courses.
- Do I need a license to take SimplePractice Learning courses?
A license is not required to create an account and enroll in courses on SimplePractice Learning. For the signup fields asking for license information, you can enter "N/A".
- Do you have a written data breach monitoring and response plan?
Yes, for more information about our data breach monitoring and response plan please contact us.
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