Shoretel phones

ShoreTel Phones

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Acquired by Mitel in 2017, ShoreTel manufactures a comprehensive lineup of Unified Communications Products. Shoretel phones include an impressive array of IP phones, conference stations, and DECT cordless sets, and we're proud to carry the complete lineup of ShoreTel IP phones, accessories, and replacement parts - including handsets and stands. Built for small and medium-sized businesses as well as products that meet the high standards of today's enterprise organizations, ShoreTel phones feature class-leading features including color touchscreen LCDs, HD voice, and visual voicemail, MGCP and proprietary SIP endpoints.

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ShoreTel Sky Supported Phones and Devices

  • Note: This article is applicable to ShoreTel Sky customers. To access a similar article that is applicable to Mitel MiCloud Connect customers, see the Mitel MiCloud Connect Supported Devices article.

The following phones and phone-related devices are approved and supported for use with the ShoreTel Sky phone system. Use the charts below for choosing the right phones and other devices for your organization.

Table of Contents

Supported IP Phones
  -  Mitel IP Phones
  -  Cisco-IP Phones
  -  Feature Differences Between Cisco and Mitel-Phones
  -  IP Conference Phones
Analog Conference Phones
Other Supported Devices
  -  ShoreTel Sky Softphone
  -  Supported Headsets
  -  Supported Sidecars (Button Boxes)
  -  Supported ATA's
  -  Supported Switches
  -  Supported Routers
Supported Firmware Versions
Power Supply for IP Phones
FAQ
Mitel Support
Ordering Phones
Related Topics

Supported IP Phones

The following IP phones are supported by the ShoreTel Sky phone system.

Mitel 400 Series Phones

ShoreTel Sky supports the 400 series IP phone models shown in the following chart. The "Availability from ShoreTel Sky" column below shows which phone models can be rented or purchased (new).

User-added imageUser-added image                    

Phone ModelAvailability
from Mitel
Touch ScreenDisplayLine KeysShared LinesCall Status IndicatorGigabit EthernetSupported Sidecars (Button Boxes)Navigation Button
IP480Rental or Purchase NewNo297 x 160
pixels backlit
8YesYesNonone4-way + select
IP480gRental or Purchase NewNo297 x 160
pixels backlit
8YesYesYesnone4-way + select
IP485gRental or Purchase NewNo480 x 272 pixels backlit color8YesYesYesnone4-way + select

  

Cisco 7900 Series Phones

ShoreTel Sky supports the Cisco 7900 series IP phone models shown in the following chart. You can also download our Cisco Phone Comparison Guide. The "Availability from Mitel" column below shows which Cisco phone models can be rented or purchased (used). Customers also have the option of purchasing any supported Cisco phone model at a vendor of their choice for use with the ShoreTel Sky phone system.

Supported_phones

Phone ModelAvailability
from Mitel
Touch ScreenDisplayLine KeysShared LineCall Status IndicatorGigabit EthernetSupported Sidecars (Button Boxes)Navigation Button
7975GNoneYes16-bit color8YesYesYes79154-way + select
7971G-GENoneYes12-bit color8YesYesYes79144-way
7970GNoneYes12-bit color8YesYesNo79144-way
7965GRental or Purchase UsedNo16-bit color6YesYesYes79154-way + select
7962GNoneNograyscale6YesYesNo79152-way
7961GRental or Purchase UsedNograyscale6YesYesNo79142-way
7961G-GERental or Purchase UsedNograyscale6YesYesYes79142-way
7960G-GENoneNograyscale6YesNoYes79142-way
7945GNoneNo16-bit color2NoYesYesnone4-way + select
7942GNoneNograyscale2NoYesNonone2-way
7941GNoneNograyscale2NoYesNonone4-way
7940GNoneNograyscale2NoNoNonone2-way

 

Feature Differences for Cisco and Mitel 400 Series Phones

The following table shows the basic differences between the features supported for Cisco-7900 series phones and Mitel-400 series phones.

FeatureCisco-7900 Series PhonesMitel-400 Series Phones
DirectoriesSeparate directories for personal, employee, and company contacts.Combined directories for all contacts.
Park / PickupSelect from a list of calls on the phone's screen (provided you have feature permissions).Enter the 4-digit code or extension of the desired call (provided you have feature permissions).
Ad-hoc / On DemandConferencing Advanced moderator controls (drop and mute participants, and delegate moderator controls).Limited moderator controls (drop participants).
RedialVia Redial soft key.Via History button and Dial soft key.
Shared VoicemailAccess via phone and Mitel Portal.Access via Mitel Portal.
Time of DayAccess via phone and Mitel Portal.Access via Mitel Portal.
Voicemail Message Indicator LightIndicator light can be enabled or disabled.Indicator light is always operational.
ShoreTel Sky Replay
Call Recording
Full-time recording (record all calls) or ad-hoc recording (record on a per call basis).Full-time recording (record all calls or no calls).
Incoming Call OptionsAnswer Call and Ignore Call.Answer Call, Send Call to Voicemail, and Redirect Call Without Answering

 

IP Conference Phones

The following IP conference phones are supported by the ShoreTel Sky phone system.

 

Analog Conference Phones

ShoreTel Sky does not support analog devices, but there are several Polycom analog conference phones that are compatible with the ShoreTel Sky phone system when using a supported ATA device. The Cisco SPA 112 phone adapter device is supported for use with analog phones and conference phones.

Other Supported Devices

ShoreTel Sky Softphone

A softphone is an application that is installed on a computer and functions as a real phone, but without the physical device and handset associated with a phone. The ShoreTel Sky Softphone is a virtual phone that provides two-way audio and graphically appears like a desk phone on your computer screen. For more information, see the ShoreTel Sky Softphone article.

Supported Headsets

A variety of wired and wireless headsets can be used with the phones and devices supported by the ShoreTel Sky phone system. See the Supported Headsets article for a list of supported headsets.

Supported Sidecars (Button Boxes)

To view information about sidecars (button boxes) that are supported for Cisco phones, see the Sidecars article. The two sidecars that are available as a rental are the Cisco 7915 sidecar and the Cisco 7914 sidecar. Note that the BB424 Button Box is not supported.

Supported ATA's

To view information about ATA devices that are supported by the ShoreTel Sky phone system, see the ATA article.

Supported Switches

See the following articles for information about switches that are supported by the ShoreTel Sky phone system:

Supported Routers

For information about routers that are supported by the ShoreTel Sky phone system, see the Managed Routers article.

Supported Firmware Versions

Device NameSupported Firmware VersionsDetailsSupported Sidecars (Button Boxes)Production Support
IP480, IP480g, and IP485g802.0.3903.0 and higher SIPNoneSupported.

To find the firmware version on your Mitel-400-series phone, see the "Find Firmware Version" section of the 400 Series IP Phones article. When connected to the ShoreTel Sky phone system, if the firmware version on your 400 series phone is 802.0.3903.0 or higher, the current firmware version will be automatically downloaded to your phone.
 
Polycom IP 60004.0.4.2906SIPNoneSupported
Cisco 7940P00308000600 / 8.0(6.0)SCCPNoneSupported
Cisco 7960P00308000600 / 8.0(6.0)SCCP7914Supported
Cisco 7941G
and G-GE
SCCP41.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S
SCCPNoneSupported
Cisco 7961G
and G-GE
SCCP41.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S
SCCP7914Supported
Cisco 7970/7971SCCP70.8-3-5S
(no daisy-chaining) /
SCCP70.9-0-3S
SCCP7914Supported
Cisco 7971G-GESCCP70.8-3-5S
(no daisy-chaining) /
SCCP41.9-0-3S
Gigabit E7914Supported
Cisco 7914S00105000200 / 1.0.5(2.0)SCCP
"Sidecar"
N/ASupported
Cisco ATA 186/188Version 3.1.0SIPN/ASupported
Cisco 7921GCP7921G-1.1.1SCCP
802.11a,b,g
None
NOT Supported. Will register, but cannot be supported due to network integration requirements w/ wireless access points.
Cisco 7965GSCCP45.9-0-3S SCCP7915/16
Supported firmware versions only. *** Hardware version 13.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions.
Cisco 7942GSCCP42.8-3-5S
(no daisy-chaining) / SCCP42.9-0-3S
SCCPNone
Supported firmware versions only. *** Hardware version 15.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions.
Cisco 7962GSCCP42.8-3-5S
(no daisy-chaining) / SCCP42.9-0-3S
SCCP7914/15/16
Supported firmware versions only. *** Hardware version 15.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions.
Cisco 7945GSCCP45.8-3-5S
(no daisy-chaining) / SCCP45.9-0-3S
SCCP
(Gigabit E)
None
Supported firmware versions only. *** Hardware version 13.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions.
Cisco 7975GSCCP75.8-3-5S
(no daisy-chaining) /
SCCP75.9-0-3S
SCCP
(Gigabit E)
7914/15/16
Supported firmware versions only. *** Hardware version 12.0 and higher manufactured after Feb 2013 contains firmware release 9.3(1)SR1. Phone firmware does not allow phone to be downgraded to other supported versions.
Cisco 7937Gapps37sccp.1-3-3-0SCCPNone
Supported

  

Power Supply for IP Phones

An IP phone can be powered by either a compatible Power-over-Ethernet (PoE) switch or an individual power adapter. Depending on the brand of phone used in your phone system, different types of power adapters are available as described below. For a more detailed look at supplying power to a phone, see the Phone Setup article.

  • For Mitel 400 series phones, you can rent or purchase a "PoE Injector" adapter.
  • For Cisco phones, you can rent a "Power Brick" adapter.

FAQ

Q: Who will configure and install my IP Phones?
A: The installation and configuration of your IP Phones is the responsibility of your IT personnel or IT Partner.

Q: Are any analog conference room phones or cordless phones supported?
A: ShoreTel Sky supports the Cisco SPA 112, which allows use of traditional analog phones over IP (Internet Protocol).

Q: Does ShoreTel Sky support the Cisco Expansion Modules (sidecars)?
A: ShoreTel Sky currently supports the Cisco 7914 and 7915 models.

Q: Is support available for our company's IP phones?
A: Yes, basic hardware and configuration troubleshooting is included with the ShoreTel Sky service. Most issues can be remotely resolved by our support team. Consult your vendor regarding warranty service and replacement.

Q: Can I use an IP Phone from my home or remote office?
A: Yes, IP phones can be used from a broadband-enabled location (additional networking hardware may be required). See the Remote Phone article for more information.

Q: What are the options for providing power to the phones?
A: See the Power Supply for IP Phones section above.

Q: Why are there no Cisco switches, which we are currently renting from ShoreTel Sky, listed in the Supported Switches section of this article?
A: As of March 1, 2016, Cisco switches are no longer available as a new rental device because they have reached End of Life. However, existing customers who continue to rent this device will receive support as per their rental contract. To learn about the newly supported HP switches, see the Supported Switches section of this article.

Mitel Sky Support

If you are having trouble with your supported IP phone or other device, please create a Support Cases to communicate the information to Mitel Support.

Ordering Phones

To order an available phone create a Support Case to communicate the information to Mitel Support.

  • Note: Only phone models that show Purchase New, Purchase Used, or Rental in the Availability column of the associated Mitel 400 Series Phones or Cisco 7900 Series Phones tables in the article above are available for purchase or rental.

Related Topics

Resolve Issues via Support Cases
ATA Devices
400 Series Phones
Conference Calls
Polycom IP 6000 Conference Phone
Sidecars
Remote Phone
ShoreTel Sky Softphone
Supported Headsets
TFTP/Config Server
Background Image (Wallpaper)
Phone Setup and Log In
Phone Reboot
Phone Profile Types
Phone Settings
Customer Service
Mitel Support
Mitel Sky Portal

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ShoreTel IP Phone System

Home ~ VoIP ~ ShoreTel IP Phone System

Shoretel ip phone system unified communications

Shoretel ip phone system unified communications voice switches voip phonesShoreTel's Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Shoretel's on-premise business VoIP phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

Click for more information about ShoreTel's IP phone system:

ShoreTel IP Phones | ShoreTel IP Voice Switches | ShoreTel System Management | ShoreTel User Applications


Built for IP

ShoreTel’s UC solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.

Easy on IT Resources

An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease, from the full line of Shoretel IP voice switches and IP phones that are ready to go as soon as they’re plugged in, to the online directory that updates dynamically.

99% Availability

The business VoIP phone system's distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platformhelps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

Lowest TCO in the Industry

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

vmware ready

ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers residing in a data center or on premise.  Centralized or distributed – ShoreTel customers can leverage the deployment model that best suits their specific IT environment.

  • ShoreTel Business VoIP in one word: "EASE" - ShoreTel's premise-based business VoIP phone system integrates end-users' communications, enterprise applications, calendaring, and workflow into one seamless environment. Built from the ground up for IP, the on-premise business phone system behaves like a single, unified platform, and scales with plug-and-play ease across sites and locations. Your IT staff can easily deploy and manage it - from nearly anywhere - via a browser-based interface, ShoreTel Director.
  • ShoreTel Business VoIP in two words: "ABSOLUTE RELIABILITY" - Downtime is not an option. The switch-based hardware platform has no single point of failure or spinning media: each switch and site functions as an independent call processor. In the event of a WAN failure, the VoIP phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN) without disruption.
  • ShoreTel Business VoIP in three words: "RETURN ON INVESTMENT" - Many customers report a return of investment within a year. Over the long term, ShoreTel offers the lowest total cost of ownership in the industry, and helps reduce costs company-wide by streamlining business processes.
  • ShoreTel Business VoIP in four words: "THE SUPPORT YOU NEED" - You can count on ShoreTel's obsessive commitment to customer satisfaction whenever you need it. Independent surveys, industry awards, and carefully monitored feedback from customers confirm it: our business VoIP phone solution sets the standard.
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