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How do I restart my Fitbit device?

Blaze

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

If you need additional help, contact Customer Support.

Charge & Charge HR

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Flex

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the band and insert it into the charging cable.
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the band.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Flex 2

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the band and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place. You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.
  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the band.

If Flex 2 still doesn't work after a restart, contact Customer Support.

One

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Surge

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Zip

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Sours: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Why can't I set up my Fitbit device?

Connect your Fitbit device to the charger before you begin the setup process.

Note: For more information about setting up Fitbit Ace or Fitbit Ace 2, see How do I set up Fitbit Ace devices?

Requirements

ClosedPhone or tablet

If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices:

ClosedMacs or Windows 8.1 computers
  • You followed the Mac or Windows 8.1 instructions in How do I set up my Fitbit device?
  • You see an icon with the Fitbit logo located near the date and time on your computer. This means the software required for setup is installed.
  • Your device is charged as described in How do I charge my Fitbit device?
  • (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. If your Mac doesn't have Bluetooth the dongle is required.
    Line art of a Fitbit dongle being inserted into a USB port on a computer
  • (Windows only) The wireless sync dongle is plugged into a USB port on the computer.
  • If your device didn't come with a dongle and you can't use a phone or tablet instead, contact Customer Support.
  • If the dongle is plugged in, your computer is able to recognize it. To check, on your computer find and click the icon with a Fitbit logo. It is located near the date and time. If you see "USB Dongle Disconnected," try a different USB port.

Troubleshooting

ClosedPhone or tablet
  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Turn your Fitbit device off and back on. See How do I restart my Fitbit device?
  4. Turn your phone off and back on.
  5. Try setting up your device again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
  6. Try setting up your device again.
  7. Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet.
  8. Try setting up your device again.
  9. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
  10. If you still can't set up, please contact Customer Support so we can investigate.
ClosedWindows 10 computers
  1. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
  2. Try setting up your device again.
  3. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer.
  4. If you still can't set up and a compatible phone or tablet isn't available, please contact Customer Support so we can investigate.
ClosedMacs or Windows 8.1 computers
  1. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
  2. Try the setup process again:
    1. Click the icon with the Fitbit logo (located near the date and time on your computer).
    2. Click Open Main Menu.
    3. Click Set Up a New Fitbit Device.
    4. If the setup process failed last time after you created a Fitbit account, click Existing User. Otherwise click New Fitbit User.
    5. Follow the on-screen instructions.
  3. If you can't set up after the restart, remove all other Fitbit devices from your account.
  4. Try setting up your device again.
  5. If you still can't set up and a compatible phone or tablet isn't available, please contact Customer Support so we can investigate.
Sours: https://help.fitbit.com/articles/en_US/Help_article/1872.htm
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How do I set up and troubleshoot apps on my Fitbit device?

To control your lights with your Philips Hue system and Fitbit watch, your Philips Hue system must be connected to the same Wi-Fi network as your phone, and your watch must be within Bluetooth range of your phone.

Note for Android users: Due to recent Android security changes, your local network must be using one of the following IP address ranges: 192.168.0.0/24 or 192.168.1.0/24.

To set up the Philips Hue app:

  1. Open the Philips Hue app Hue logo on your watch.
  2. The app starts searching for your Hue bridge. When prompted on your watch, press the pairing button on your bridge to complete the pairing process.

To adjust your lights from your watch:

  1. Open the Philips Hue app Hue logo on your watch.
  2. From the Rooms screen, tap on or off to adjust all the lights in each room. Up to 10 rooms are listed. If you have more than 10 rooms, use the Philips Hue app on your phone to adjust additional rooms.
  3. Tap the then icon next to a room to see the lights in that room.
    • Tap the checkbox next to each light to turn it on or off.
    • Swipe left to view the Scenes screen. Tap a scene name to set it.

To add new devices, rename lights, customize scenes, or organize the lights in each room, use the Philips Hue app on your phone.

Sours: https://help.fitbit.com/articles/en_US/Help_article/2275.htm
How to Use the Fitbit Inspire HR for Beginners

Why won't my Fitbit device sync?

Aria Air

Requirements

  • You have the Fitbit app open and on the Today tab on your nearby phone or tablet while you complete a weigh-in.
  • The latest version of the Fitbit app is installed on your phone or tablet.
  • The Bluetooth setting on your phone or tablet is on. To check, tap SettingsthenBluetooth.
  • Your phone or tablet isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit scale, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
  • If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
  • Your Fitbit scale's battery isn't critically low.

Troubleshooting steps

  1. Force quit and then reopen the Fitbit app.
  2. Go to SettingsthenBluetooth and turn Bluetooth off and back on.
  3. Turn your phone or tablet off and back on.
  4. Uninstall and reinstall the Fitbit app.
  5. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.
  6. If your Fitbit scale still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Aria & Aria 2

After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully.

If the scale doesn't sync, you may see one of the following error messages on the scale’s screen:

  • NO SYNC
  • WIFI Symbol with an “X”
  • WRONG PASSWORD
  • CONNECTION ERROR
  • CAN'T CONNECT
  • NO WIFI
  • WEAK SIGNAL
  • No error message, but the measurement doesn't sync to your Fitbit account

If any of these conditions occur, try weighing yourself again. If the scale successfully syncs, it may have been a temporary issue that doesn't require further troubleshooting. If the problem persists, try the following tips:

  • Check that your router is on and working. If other devices are also unable to connect to your Wi-Fi network, restart your router.
  • Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale.
  • If you've made any changes to your network, such as a new router, network name, or password, see How do I reconnect my Fitbit scale to my wireless network?
  • Your scale may be too far away from your router. Several walls, floors, or objects between the scale and router can cause interference. Try moving the scale closer to your router.
  • The network may have too much traffic or there are too many other Wi-Fi networks nearby. Don't use public Wi-Fi to sync your scale.

If you still can't sync, contact Customer Support. For additional information on error messages, see Why isn't my Fitbit scale working?

Sours: https://help.fitbit.com/articles/en_US/Help_article/1866.htm

Fitbit.com help

How do I set up my Fitbit device?

To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac.

If you already have a Fitbit account and the Fitbit app, skip to How do I add a scale to my existing account?

Note: If you're unsure whether you own an Aria or Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. Aria uses 4 batteries, while Aria 2 uses 3 batteries. Aria 2 also has "Aria 2" written on the back of the scale.

What router settings do I need to set up and sync Aria 2?

Aria 2 connects to your wireless home network and works with any Wi-Fi router that uses the following standards:

  • 802.11b/g/n frequency setting
  • WEP / WPA / WPA2 personal security
  • Automatic (DHCP) IP setup (static IP configurations are not supported)
  • Both the network name and password must be no more than 32 characters long

Can I use a mobile Wi-Fi hotspot to set up Aria 2?

We do not recommend using a mobile Wi-Fi hotspot to set up Aria 2, as syncing will be slow and your scale may be unable to update. Connecting Aria 2 to a mobile Wi-Fi hotspot requires the device to remain persistently in this mode, which may drain the battery quickly and use excessive data.

How do I create a Fitbit account and connect Aria 2?

Note: If you're trying to set up your Aria 2 again after making changes to your network, see How do I reconnect my Fitbit scale to my wireless network?

  1. Make sure the Fitbit app is compatible with your device by checking fitbit.com/devices.
  2. Download and install the Fitbit app from one of the following locations:
  3. Open the Fitbit app and tap Join Fitbit to get started.
  4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network. If you see an error message, see Why isn't my Fitbit scale working?
  5. Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does my Fitbit device calculate my daily activity? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.

To see setup in action, watch our video (English only):

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and return to the start of the setup process. If you still can't set up your Aria 2 after completing all the steps above, contact Customer Support.

How do I add a scale to my existing account?

If you already have a Fitbit account, use the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer to set up your new scale.

  1. In the Fitbit app, tap the Today tab  then your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device.
  4. Follow the on-screen instructions to create a Fitbit account and connect your scale to the internet. You must know your wireless network password, and the scale must be within range of the network.

If you have trouble setting up Aria 2, briefly press the button in the battery compartment to restart your scale and begin the setup process again.

What is a personalized icon on Aria 2?

When you set up your scale, you're asked to choose a personalized icon. This icon appears on the scale whenever you complete a weigh-in. After you weigh yourself, you see your icon on the screen to confirm the weigh-in is assigned to the correct person. Refer to the table for a complete list of the available icons.

Sours: https://help.fitbit.com/articles/en_US/Help_article/1873.htm
How to Set Up Fitbit Inspire (and Customize it)

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